Tehreem Muaz

• Lead & Pipeline Coordination: Managed the end-to-end customer journey for leads received from external providers, ensuring seamless transitions from initial contact to survey booking.
• B2B Relationship Management: Maintained professional communication and strong working relationships with external lead generators to ensure a consistent flow of high-quality prospects.
• High-Value Tender Administration: Supported the business development process by assisting in the preparation and submission of formal tenders for projects valued between £1M and £20M.
• CRM & Data Integrity: Expertly managed the company CRM and Google Sheets, logging all customer details and project updates with 100% accuracy to support operational efficiency.
• Logistics & Scheduling: Optimized field team productivity by managing diaries and coordinating technical surveys for domestic and commercial properties.
• Complaint Referral & De-escalation: Acted as the primary point of contact for customer inquiries; utilized de-escalation techniques to handle grievances and efficiently transferred cases to the Compliance Department for resolution.
• ECO4 Scheme Knowledge: Ensured all data logging and customer files met the necessary documentation standards required for energy grant funding and regulatory guidelines.

Financial & Account Management

• Fundraising Account Oversight: Managed dedicated campaign accounts, ensuring all donations were accurately recorded, categorized, and allocated to specific charitable causes.
• Financial Reconciliation: Conducted regular audits of event collections to ensure funds raised matched final deposits, maintaining 100% accuracy and transparency.
• Budget Coordination: Collaborated with a team of account managers to track spending across healthcare, education, and humanitarian initiatives.

Project & Event Leadership

• Large-Scale Event Management: Spearheaded the planning and execution of multi-university fundraising and blood donation drives, managing all logistics and departmental coordination.
• Environmental Operations: Successfully led a city-wide reforestation project in Multan, managing resources for the successful plantation of 500 trees.
• Humanitarian Logistics: Managed end-to-end operations for food drives and student fee-support programs, including the vetting of recipients and secure delivery of aid.

Training & Community Safety

• Public Health Education: Delivered educational health and safety sessions regarding breast cancer awareness and polio prevention for rural communities and schools.
• Volunteer Training & Compliance: Designed and executed training sessions on safety protocols and organisational standards to ensure smooth project execution.
• Community Engagement: Facilitated university-wide events, ensuring all health and safety guidelines were strictly followed.

• Front-of-House Coordination: Acted as the first point of contact for the showroom, welcoming prospective clients and providing professional consultations on solar energy packages and pricing.
• Data Management & Tracking: Accurately logged all lead information and customer details into Google Sheets, maintaining a clean and organized database for the sales pipeline.
• Sales Conversion: Guided customers through the technical specifications and financial benefits of solar adoption, successfully converting inquiries into confirmed installation projects.
• Process Management: Managed the transition of confirmed orders from the showroom to the operations team, ensuring all documentation was complete for a smooth installation process.
• Customer Account Administration: Responsible for updating customer sheets and maintaining records of agreed rates, packages, and contact history to ensure service consistency.
• In-Person Relationship Building: Developed rapport with diverse visitors, simplifying technical solar energy concepts into clear, easy-to-understand options for residential and commercial use.

• Advanced Instruction & Engagement: Delivered complex Mathematics curricula to high school students, translating abstract formulas into practical, real-world applications to improve comprehension and exam results.
• Classroom Leadership & Discipline: Maintained a focused and productive learning environment by establishing firm authority and mutual respect, successfully managing the challenging dynamics of a high-school setting.
• Safeguarding & Conflict Resolution: Implemented a strict zero-tolerance bullying policy and acted as a neutral mediator to de-escalate peer-to-peer disputes and foster an inclusive culture.
• Examination Management: Oversaw the entire assessment cycle, including designing advanced examination papers, invigilation, and performing detailed data analysis on student performance trends.
• Strategic Reporting: Acted as a key liaison between the academy and parents, providing data-backed reports on academic milestones and behavioral development during formal consultations.

• Classroom Leadership & Operations: Acted as Head Teacher, overseeing all daily classroom activities, resource allocation, and the creation of a structured, high-energy learning environment.
• Curriculum Development: Authored comprehensive lesson plans tailored to diverse learning styles, ensuring all educational objectives met both school standards and individual student needs.
• Creative Communication & Engagement: Facilitated advanced language development through interactive storytelling and role-play, simplifying complex ideas to build student confidence and interest.
• Performance Monitoring & Documentation: Maintained meticulous daily records of student progress and developmental milestones; used this data to track long-term academic growth.
• Health, Safety & Wellbeing: Served as the primary lead for student safety, proactively addressing health and emotional concerns while maintaining strict adherence to school welfare protocols.
• Stakeholder Liaison: Orchestrated monthly parent-teacher conferences to discuss progress, align on educational strategies, and provide a transparent feedback loop between the school and home.
• Conflict Resolution & De-escalation: Implemented positive reinforcement strategies to manage challenging classroom behaviors, fostering a culture of mutual respect and cooperation.