Tegan Kiera Hastings
Horsforth,Leeds
Summary
Working within the NHS has given me many skills and allowed me to develop my compassionate and hard working attitude. I am ready for my next challenge and wanting to develop my skills even further while continuing to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Trainee Nursing Associate
Leeds Teaching Hospitals
Leeds , West Yorkshire
01.2023 - Current
- I manage documentation accurately, contributing to seamless patient record-keeping processes.
- Operating different systems the NHS currently use with my tasks order to help me with my tasks such as PPM, ICE, CARPS which I was able to pick up quickly.
- Dealing with medications and making sure they are given in a correct and timely manner.
- Working in a high paced environment under extreme pressure.
- Supported implementation of individualised care plans, promoting better health outcomes in a empowering way.
- Making sure I adhered strictly to healthcare policies and protocols, upholding high standards of practice.
- Improved patient comfort by providing personal care and aiding with mobility.
- Upheld respect and dignity whilst delivering sensitive care services.
- Performed varied clinical tasks including venepuncture, wound dressing and physiological observations.
Customer Support Supervisor
Admiral Casino
Leeds, West Yorkshire
07.2022 - 12.2022
- Handled escalated complaints, resulting in satisfied repeat customers.
- Built positive customer rapport through friendly, professional communication.
- Found new approaches to problem-solving that helped support the team.
- Oversaw daily operations, guaranteeing seamless customer experience which made more customers return.
- Collaborated closely with management and helping bring new ideas to the venue.
Education
NVQ Level 3 - Health and Social Care
Wakefield College
Wakefield 09.2019 - 09.2021
Skills
- Working well under pressure
- Excellent communicator
- Resilient
- Adaptability and Flexibility
- Crisis de-escalation
- Handle stressful situations effectively
- Record maintenance
- Microsoft Office Suite
- Teamwork efficiency
- Numeracy skills
Timeline
Trainee Nursing Associate
Leeds Teaching Hospitals
01.2023 - Current
Customer Support Supervisor
Admiral Casino
07.2022 - 12.2022
NVQ Level 3 - Health and Social Care
Wakefield College
09.2019 - 09.2021
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