Tegan Delbridge
Bridgend
Summary
An energetic and highly motivated individual with years of experience in the financial industry, I am confident in my ability to build relationships and provide excellent customer service to clients. Throughout my career, I have developed a deep understanding of financial products and services, lending processes, as well as a comprehensive knowledge of risk management and regulatory compliance.
Overview
9
9
years of professional experience
Work history
Broker Account Executive
Interbridge Mortgages Limited
Cardiff
2024.11 - Current
- Manage mortgage loan applications from submission through to underwriting, ensuring accuracy, completeness, and compliance with internal policies and regulatory requirements.
- Review application documentation, identifying and resolving discrepancies to support efficient processing and positive customer outcomes.
- Prepare and submitted loan files for underwriting, maintaining high quality standards and meeting service level agreements.
- Conduct security verification calls with applicants, delivering excellent customer service while ensuring regulatory compliance.
- Build and maintain strong relationships with mortgage brokers, providing guidance on lending criteria, application processes, and case-specific queries.
- Handle inbound and outbound telephone communications with customers and brokers, resolving enquiries professionally and efficiently.
- Collaborated with underwriting, credit, and internal stakeholders to identify solutions for applications outside standard lending criteria while aligning with risk appetite.
- Consistently adhered to quality assurance standards, departmental procedures, and regulatory requirements.
- Support Business Development Managers by identifying broker trends and highlighting training opportunities to improve application quality.
- Strengthened broker relationships by promoting product knowledge, lending criteria, and best practices, contributing to improved partner engagement.
Local Business Manager
Metro Bank
2022.03 - 2024.10
- Originating and developing relationships with new business customers; allowing us to acquire, keep and grow our deposit and lending portfolio
- Supporting the team with an amazing eye for detail, reviewing new account applications to ensure all details have been correctly input to protect our customers and the bank from any potential risk
- Hosting networking events for businesses in the local community
- Complete lending applications for businesses and understanding their financial needs.
- Work closely alongside AML investigators and financial crime to mitigate risk within the portfolio. This includes completing regular KYB reviews and reviewing suspicious activity reports.
- The process of drafting facility letters, personal guarantees, pre-contractual agreements accurately and effectively
- Supporting store management team with fact finds, colleague interviews, disciplines and risk control
- Delivering informative huddles to the store team and surrounding stores within the region around new procedures, risk controls and to celebrate successes.
- Acquire new opportunities within the portfolio for asset/invoice financing and work closely with asset financing and invoice financing teams to complete a deal efficiently
- Opening and closing the store whilst following appropriate early morning entry procedures
- Resolve customer complaints quickly and effectively
- Develop and strengthen relationships within the current portfolio
HR Coordinator
Transport for Wales
2022.01 - 2022.03
- Maintain employee records according to policy and legal requirements by updating records via TfW HR and Recruitment system iTrent to ensure HR records are accurate.
- Update and maintain employee’s learning and development records to advocate a consistent way of working across TfW, liaising with 3rd party suppliers to keep the content up to date.
- Reporting on HR metrics by collating data through Business Objects on area such as turnover, retention rates, gender pay gap, headcount, equality and diversity (ED&I) and attrition to the Senior HR Manager to highlight trends and inform business decisions.
- Updating HR policies in line with current legislation and the people and organisational strategy by continually reviewing policies and procedures with the Senior HR Manager to ensure all policies are consistent and compliant.
- Assist with recruitment activities by providing support to the recruitment and selection process and to the onboarding and induction process to provide administrative consistency.
- Assist in delivering HR initiatives and provide administrative support for HR by being TfW iTrent Superuser to enable the department to make informed decisions to meet its objectives.
- Keeping up to date information regarding developments in human resources practices, employment legislation, and sharing knowledge within team to improve the departments HR subject matter knowledge.
Customer Service Representative
Metro Bank
2020.01 - 2022.01
- Greet customers with friendly approach and establishing their needs and advising accordingly
- Opening and managing personal and business accounts and maintaining a relationship with the customers
- Helping customers and colleagues with complex business needs and always finding the right solution for the customer
- Supporting and buddying new colleagues with systems, product knowledge and risk aspects of the business
- Coaching new and existing colleagues to increase confidence and product knowledge and to help identify strengths and weaknesses
- Reviewing recent transactions for business customers to ensure they are in line with business activities and annual turnover provided.
- Delivering free financial education to primary schools in South Wales
- Balancing an ATM machine adhering to dual control
- Cash, card and cheque handling
Administrative Assistant
Broadlands Partnership
2019.06 - 2020.01
- I worked at Broadlands Partnership, a financial services company, full time for six months for work experience and every summer during education.
- My role was to greet visitors and determine which financial advisor they should meet with depending on their circumstances
- Perform general offices duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
- Provide clerical support to other departments
- File and retrieve corporate documents, records and reports for the mortgage advisers
- Answering the telephone and taking and recording messages
- Bulk mail shots for the customer database.
- Respond to queries on behalf of the mortgage adviser where appropriate
Receptionist
Wayne & Byron Davies Opticians
2017.08 - 2019.06
- Create and confirm eye tests
- Communicate with customers on the telephone and help them with any queries
- Use the till to complete sale transactions and cash handling
- Communicate with doctors and the local health board with patient referrals and comply with current general data protection regulations
Education
business studies, health and social care, religious studies
Porthcawl Comprehensive School
Financial Capability and Careers Development
London Institute of Banking & Finance
Skills
- Great communication skills
- Great leadership qualities
- Reliable
- Hardworking
- Great time management skills
- Relationship management
- Cashflow lending
- Corporate finance
Timeline
Broker Account Executive
Interbridge Mortgages Limited
2024.11 - Current
Local Business Manager
Metro Bank
2022.03 - 2024.10
HR Coordinator
Transport for Wales
2022.01 - 2022.03
Customer Service Representative
Metro Bank
2020.01 - 2022.01
Administrative Assistant
Broadlands Partnership
2019.06 - 2020.01
Receptionist
Wayne & Byron Davies Opticians
2017.08 - 2019.06
Financial Capability and Careers Development
London Institute of Banking & Finance
business studies, health and social care, religious studies
Porthcawl Comprehensive School