Summary
Overview
Work history
Education
Skills
References
Affiliations
Timeline

Teeshea Gray

Southampton

Summary

A down to earth, self-motivated individual. Looking for exciting experiences and fresh encounters within Customer Services. Open minded with ambition, enthusiasm and with a strong desire to progress in my career. Strong skills in communication, I am ready to learn and yearn for new challenges, flexible with work hours, have no problem with working long days and willing to travel.

Overview

17
17
years of professional experience
9
9
years of post-secondary education

Work history

Head of Books

FORBIDDEN PLANET
Southampton
09.2018 - Current
  • In my current role as Head of Books at Forbidden Planet I control both the stock of books within the store and the rotation of new and old books into circulation
  • I am very experienced with the EPOS stock system which we use to add and alter stock and I regularly keep in contact with the company's buyer to advise on new/old stock, promotions and visual ideas for the department
  • This is a very customer focused role, I interact with customers both within the store and on the phone during opening hours and give general advice on different genres of reading, learning or cult entertainment material
  • This is also a physically demanding role, we process deliveries 5 to 6 days of the week in store and distribute accordingly
  • I take an active role in laying out my department and how it looks for customers when they are shopping and enjoy cross merchandising to introduce different titles of books to onlookers.

Warehouse Assistant

JOHN LEWIS
Bracknell
11.2017 - 08.2018
  • General duties in a busy chilled warehouse, moving pallets, picking products for shops and being a member of a large team, which provides an efficient and productive service for over 600 stores around the country.

Supervisor

CASS ART
London
09.2015 - 11.2017
  • As an Illustrator, Cass Art gave me more knowledge and a wider understanding of art materials
  • With gaining more knowledge I was able to communicate on a confident and friendly level with the consumers; ‘Let's fill this town with artists' is the company's mantra
  • I took pride in being able to assist customer needs to the high-class standards Mark Cass himself required
  • Main responsibilities: Acting Manager, opening and closing, cash handling before and closing of shift, banking, organize and distribute staff schedules, Visual Merchandise Ambassador, art materials/children's craft specialist, representative of the Cass Art brand, demonstrator of materials, store cleanliness, replenishment and stock rotation throughout the day/after hours, EPOS, providing superb customer service within store and via telephone.

Hospitality Team

EVERYMAN CINEMA
Walton-On-Thames
11.2014 - 01.2015
  • Main responsibilities: box office ticket operator, communicated film information, customer service, cleaned the screens after each showing, replenishing hand towels, soap and toilet rolls
  • Maintained cleanliness of the kitchen and bar area always, made popcorn, restocked fridges with beverages, aiding till staff with food and drink preparation for customers at the bar.

Part-time Sales Assistant

CLARKS
Walton-On-Thames
11.2014 - 03.2015
  • Within a short period of time, I'd built up a strong presence with customers and management
  • I was mentioned in the store weekly newsletters for excellence in sales and helping to reach the weekly targets
  • Welcomed each customer with an open and friendly comfortable service, I made sure that all displays were clean and presentably in order, processed and priced stock, vacuumed the stockroom and shop floor at the end of each closing shift.

Sales Assistant

FORBIDDEN PLANET
London
02.2010 - 03.2014
  • Due to my previous years in the Southampton branch, I was a reliable member of staff because of my friendly demeanour, dedication towards customers and always getting the job done beyond expectations
  • Main responsibilities: EPOS, cash handling and till operations, refunding and exchanging of goods
  • Assisting other departments
  • Assisting in managerial decisions to help enhance better stock rotations, supervising other staff members and promoting stock visibility
  • Provided store training for new employees
  • Undertaking clerical and office tasks like filing, photocopying, responding to emails from our Head Office
  • Represented the company in an executive manner and provided a friendly experience to all customers
  • Liaised and catered to high end clientele and other associates of the entertainment, media and publications industry for our many store events
  • Assisted, organised and set up departments for official events within store.

Head of Merchandise

FORBIDDEN PLANET
Southampton
07.2007 - 01.2010
  • As a department leader it was my responsibility to make sure the whole department ran smoothly and had that ‘wow' factor for the customer's first point of contact, other duties included: Visual Merchandiser: I was able to help increase sales with cross merchandising for all departments
  • Delegating daily tasks between my assistants
  • Processing/ordering stock from the warehouse and communicating with other suppliers for new merchandise
  • Maintained the hygiene and organisation of the shop floor with aid from my assistants
  • Emailing and keeping a tight network with Head Office on researching new stock for the store.

Education

Certificate of Higher Education - BA (Hons) Animation

Solent University, Southampton
09.2003 - 05.2006

A-Levels - AVCE Media & Communication

Barnet & Southgate College, City of London
09.2001 - 05.2003

GCSEs -

Convent of Jesus & Mary Language College, City of London
09.1996 - 05.2001
  • Art, C
  • Drama, C
  • English Lit, C
  • English Lang, C
  • Food Technology, C
  • Mathematics, C

Skills

  • Creativity
  • Efficient in various computer skills
  • Problem-solving
  • Communication
  • Adaptability
  • Store layout
  • Customer service oriented
  • Returns
  • Merchandising and stocking
  • Teamwork
  • Promotions planning
  • Promotions

References

Available upon request

Affiliations

  • Portrait Painting
  • Punch needling
  • Reading Urban fantasy, resource books and reading Japanese comics
  • Taking online classes for art and productivity
  • Learning Japanese

Timeline

Head of Books - FORBIDDEN PLANET
09.2018 - Current
Warehouse Assistant - JOHN LEWIS
11.2017 - 08.2018
Supervisor - CASS ART
09.2015 - 11.2017
Hospitality Team - EVERYMAN CINEMA
11.2014 - 01.2015
Part-time Sales Assistant - CLARKS
11.2014 - 03.2015
Sales Assistant - FORBIDDEN PLANET
02.2010 - 03.2014
Head of Merchandise - FORBIDDEN PLANET
07.2007 - 01.2010
Solent University - Certificate of Higher Education, BA (Hons) Animation
09.2003 - 05.2006
Barnet & Southgate College - A-Levels, AVCE Media & Communication
09.2001 - 05.2003
Convent of Jesus & Mary Language College - GCSEs,
09.1996 - 05.2001

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Teeshea Gray