Summary
Overview
Work History
Education
Skills
LANGUAGES
Hobbies and Interests
Timeline
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Teena Yadav Mokam

Newcastle

Summary

Accomplished Housekeeping Supervisor with over three years of experience delivering outstanding services in high-volume hotels. Proven ability to lead teams while ensuring protocol adherence and maintaining exceptional cleanliness and guest satisfaction standards. Dependable, proactive, and detail-oriented, with strong time management skills and flexibility to meet evolving operational demands. Excellent communication skills and a commitment to excellence consistently foster memorable guest experiences and drive cohesive team success.

Overview

3
3
years of professional experience

Work History

Senior Room Attendant(Supervisor)

Grand Central Hotel, Belfast
05.2025 - Current
  • Conducted a through inspections of rooms cleaned by room attendants to ensure strict adherence to property standards, by maintaining exceptional cleanliness and presentation.
  • Performed comprehensive floor checks to verify the quality and completion of housekeeping tasks across all assigned areas of the premises.
  • Provided hands-on training, mentorship, and ongoing support to new team members, ensuring seamless integration and compliance with operational protocols and brand standards.
  • Actively engaged with guests to address inquiries, resolve concerns, and ensure high levels of customer satisfaction, fostering positive guest experiences.
  • Collaborated with other departments to ensure seamless communication and coordination for events, VIP arrivals, and special guest requests.
  • Monitored and maintained cleaning supplies and equipment, ensuring availability and proper usage to support operational needs.
  • - Enforced safety and hygiene protocols, conducting regular audits to uphold a safe and sanitary environment for guests and staff.

Housekeeping Trainer

Park Plaza ,London Waterloo
12.2024 - 02.2025
  • Developed employee skills by delivering comprehensive training program.
  • Evaluated staff performance post-training; provided constructive feedback accordingly.
  • Coordinated regular team-building activities, boosted overall morale and teamwork.
  • Collaborated with management to create personalized development plans for employees.
  • Complied strictly with company policies whilst developing and executing all training.
  • Monitored employee progress, offering feedback to management on additional training requirements.
  • Assigned training exercises and skill assessments to newly hired employees.
  • Often helping teammates by inspecting rooms.

Housekeeping Staff

J W Marriott Grosvenor House London
02.2024 - 12.2024
  • Participated in deep-cleaning tasks periodically, maintaining a high standard of cleanliness.
  • Improved hygiene standards with thorough bathroom sanitation.
  • Reported maintenance issues promptly, minimising disruption to guests.
  • Performed bed-making duties meticulously for ultimate comfort.
  • Dealt efficiently with lost property, aiding in guest satisfaction.
  • Replenished room amenities for guest convenience.
  • Ensured spotless windows and mirrors through regular washing and wiping.
  • Increases guest satisfaction by providing efficient room service.

Housekeeping Staff

Arden Hotel and Leisure Club
05.2023 - 02.2024
  • Cleaning guest rooms, public areas, corridors, and hallways, which encompasses mopping, vacuuming, dusting, polishing, and sanitizing.
  • Making beds and changing linens and towels.
  • Stocking and maintaining guest room supplies, including beverages and snacks.
  • Greeting guests, addressing inquiries, and responding to requests.

Housekeeping & Back House Staff

Hilton Birmingham Metropole
03.2022 - 09.2022
  • To maintain a clean and inviting environment, regular housekeeping tasks has been done.
  • Floors has been mopped, carpets vacuumed, and furniture dusted to prevent allergens.
  • Cleaning public areas enhance the overall guest experience.
  • Also as a team member for the Commonwealth Games Birmingham 2022, I was responsible for identifying and effectively communicating the needs of the athletes during their stay at the hotel.

Education

Master's Degree - Hospitality with Tourism Management

University College Birmingham
09.2023

Bachelor's Degree - Hospitality and Hotel Administration

State Institute of Hotel Management
09.2021

Skills

  • Effective communication
  • Customer engagement
  • Global awareness
  • Safety hazard identification
  • Quickly adjusting to change
  • Responsive to shifting priorities
  • Cross-functional teamwork
  • Onboarding expertise
  • Development of training materials
  • Effective training report delivery
  • Program development improvement

LANGUAGES

English
Hindi
Telugu

Hobbies and Interests

Movies, Books, Music, Quality time with friends

Timeline

Senior Room Attendant(Supervisor)

Grand Central Hotel, Belfast
05.2025 - Current

Housekeeping Trainer

Park Plaza ,London Waterloo
12.2024 - 02.2025

Housekeeping Staff

J W Marriott Grosvenor House London
02.2024 - 12.2024

Housekeeping Staff

Arden Hotel and Leisure Club
05.2023 - 02.2024

Housekeeping & Back House Staff

Hilton Birmingham Metropole
03.2022 - 09.2022

Bachelor's Degree - Hospitality and Hotel Administration

State Institute of Hotel Management

Master's Degree - Hospitality with Tourism Management

University College Birmingham

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Teena Yadav Mokam