Teena Thomas
Coventry,West Midlands
Summary
Dedicated and resilient professional with expertise in dementia care, personal care assistance, and mobility support. Proficient in hoist operation, bed making, and delivering compassionate care tailored to individual needs. Holds certifications in first aid and manual handling, ensuring safety and efficiency in all tasks. Skilled in effective communication, Microsoft Office Suite, and maintaining composure under pressure. Committed to enhancing the quality of life for individuals through attentive and empathetic support.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Care Assistant
Long Lea Residential Care Home
Nuneaton, Warwickshire
04.2024 - 02.2025
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Provided attentive first-hand care, comfort and safety to patients.
- Collaborated with healthcare team for effective patient care delivery.
- Monitored vital signs of patients for early detection of health complications.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Senior Associate (Accounts Payable – Payment Research)
Sutherland Global Services
Chennai, India
09.2022 - 09.2023
- Rectifying errors in the customer accounts and making corrections
- Deletion of error entries and duplicates
- Posting new entries to correct the customer account balance
- Checking customer payments added to the account and finding the wrong checks or payments added to the customer account, also identifying and adjusting the checks in the correct customer accounts
- Refunding over payments to the customer and changing account status
- Preparing reports about day-to-day work activities for future verification
- Provided training to new joiners
- Led a team of 10 associates towards achieving company goals.
Associate (US Residential Mortgage Underwriter)
Sutherland Global Services
Cochin, India
12.2019 - 09.2022
- Reviewing and verification of Application and supporting documents
- Analysis of the risk associated with the loan
- Requesting necessary documents to qualify the loan application
- Researched applicant's employment and financial history to help determine the accuracy of application and documents
- Performed thorough background checks on applicants, ensuring adherence to anti-fraud policies and procedures.
- Accurately calculated debt-to-income ratios, employing assessment profiles in determining creditworthiness.
- Assessed mortgage applications for approval by carefully analyzing credit history, bank statements, appraisal reports, and financial data.
- Made loan eligibility decisions and approved or rejected applications after checking financial statements and credit histories.
- Generated reports for loan underwriting decisions from assessment findings.
- Kept up-to-date knowledge of market trends to make informed decisions regarding mortgage approvals.
- Supported other members of the team during peak periods, enhancing overall productivity.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Successfully delivered on tasks within tight deadlines.
MIS Coordinator
MAXVALUE CREDITS & INVESTMENTS LTD
Kottayam, India
11.2018 - 11.2019
- Worked closely with the leadership including the Sales head, directors, and CEO
- Creating Reports on a daily basis with the data provided by Sales Managers
- Responsible for planning, coordinating, and directing all computer-related activities
- Hosting guests
- Responsible for scheduling interviews as per management request
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed over 30 customer calls and 20 mails per day.
- Handled high-volume telephone and email inquiries to minimize backlogs.
Education
MSC - International Business Management
University of Northampton
Northampton, Northamptonshire 09.2023 - 10.2024
Bachelor of Commerce - Marketing
BVM Holy Cross College Cherpunkal
Pala, Kerala 01.2014 - 01.2017
Higher Secondary - Commerce
Government Model Higher Secondary School
Kottayam, Kerala 01.2011 - 01.2013
Skills
- Hard Working
- First Aid certification
- Manual handling certification
- Dementia care expertise
- Effective communication
- Resilience under pressure
- Microsoft Office Suite
- Personal care assistance
- Hoist operation
- Bedmaking
- Mobility assistance
Certification
- Manual Handling Certification
- First Aid Certification
- Tally
- Associate Transactional Finance and Accounting Course
Accomplishments
- I have been selected as Best Employee of the Month in my current workplace
- Awarded Best Employee of the Month in Sutherland Global Service Ltd
- Received a promotion as Senior Associate in Sutherland Global Service within 1 Year.
Timeline
Care Assistant
Long Lea Residential Care Home
04.2024 - 02.2025
MSC - International Business Management
University of Northampton
09.2023 - 10.2024
Senior Associate (Accounts Payable – Payment Research)
Sutherland Global Services
09.2022 - 09.2023
Associate (US Residential Mortgage Underwriter)
Sutherland Global Services
12.2019 - 09.2022
MIS Coordinator
MAXVALUE CREDITS & INVESTMENTS LTD
11.2018 - 11.2019
Bachelor of Commerce - Marketing
BVM Holy Cross College Cherpunkal
01.2014 - 01.2017
Higher Secondary - Commerce
Government Model Higher Secondary School
01.2011 - 01.2013
- Manual Handling Certification
- First Aid Certification
- Tally
- Associate Transactional Finance and Accounting Course
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