TEDDY IBRAHIM SULE
Birmingham,west midlands
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Call centre agent
MTN Nigeria
Victoria Island ,Lagos, Victoria Island
03.2019 - 09.2023
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Acted as first point of contact for customer issues and queries.
- Achieved daily performance targets, aiding department progression towards sales goals.
Call centre operator
Eminent Consultants
Ikeja,Lagos, Ikeja
06.2017 - 03.2019
- Maintained integrity and accuracy of management systems by updating data.
- Processed emails for fault requests.
- Provided dependable insight and advice by employing expertise in to successfully resolve queries.
- Optimised call centre queues by suggesting improvements to IVR system based on customer feedback.
Call centre agent
Globacom
Festac Town,Lagos, lagos
01.2014 - 02.2017
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
Call agent
Samsung
Ikeja, Lagos
03.2011 - 03.2016
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Acted as first point of contact for customer issues and queries.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Recorded customer information and interactions.
- Monitored market trends to remain ahead of competitor activity.
Education
Bachelor of Arts - History and Strategic Studies
University of Lagos
Lagos,Nigeria 01.2002 - 09.2007
Skills
- Online customer service
- Resolving issues
- CRM database management
- Customer rapport building
- Inbound call handling
- Live chat
- Conflict resolution
- Sales negotiation
- Customer needs analysis
Languages
English
Fluent
Timeline
Call centre agent
MTN Nigeria
03.2019 - 09.2023
Call centre operator
Eminent Consultants
06.2017 - 03.2019
Call centre agent
Globacom
01.2014 - 02.2017
Call agent
Samsung
03.2011 - 03.2016
Bachelor of Arts - History and Strategic Studies
University of Lagos
01.2002 - 09.2007
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