Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Teddy Obiekwugo

Birkenhead,WRL

Summary

Dynamic and highly motivated IT professional with a Distinction-level MSc in Cybersecurity and a First-Class BSc in Information Technology. Skilled in troubleshooting complex systems, securing digital infrastructures, and providing exceptional IT support to diverse clients. Strong foundation in network security, threat mitigation, and incident response. Enthusiastic about leveraging technical expertise, analytical skills, and hands-on experience to excel in cybersecurity-focused roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Officer

Infographix
06.2021 - 08.2023
  • Delivered technical support to over 1,800 users, ensuring secure and efficient use of Microsoft Office 365
  • Diagnosed and resolved high-priority technical issues, minimizing downtime and ensuring compliance with SLAs
  • Conducted root cause analysis on recurring technical problems, contributing to the development of long-term solutions
  • Collaborated with engineers and developers to address escalated cybersecurity vulnerabilities
  • Provided users with guidance on system configurations, promoting adherence to best practices for data security
  • Reduced ticket resolution time by 25% through process optimization and proactive troubleshooting
  • Developed step-by-step guides for users, enhancing secure system use and reducing repeat incidents

Customer Service Representative

QlicknBuy
08.2019 - 05.2021
  • Spearheaded efforts to address customer complaints, identifying trends in system usability issues and escalating to development teams for resolution
  • Improved customer authentication procedures, enhancing security and reducing access issues by 30%
  • Maintained a 93% satisfaction rate by leveraging excellent communication and relationship management skills
  • Played a critical role in implementing enhanced account recovery protocols, improving data protection for end-users

Administrative Officer

Feman Media Agency
02.2018 - 07.2019
  • Coordinated IT equipment procurement and ensured compliance with inventory security protocols
  • Managed data-sensitive operations, maintaining confidentiality while streamlining processes
  • Fostered collaboration through effective communication tools and strategies
  • Designed and implemented a secure digital filing system, reducing data retrieval time by 20%

Education

M.Sc. - Cybersecurity

University of Chester
Chester, CHW
10-2024

B.Sc. - Information Technology

Knutsford University
Ghana
06.2018

Skills

  • Threat Analysis and Mitigation
  • Penetration Testing
  • Incident Response Planning
  • Hardware and Software Troubleshooting
  • Verbal and written communication
  • System Installation and Maintenance
  • Strong Analytical Thinking
  • Team Collaboration
  • Network troubleshooting
  • Remote support
  • IT security

Certification

  • CompTIA Security+ (In Progress)
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals (In Progress)

Projects

Project 1, Conducted a security assessment for a hypothetical IoT-enabled smart home, identifying and mitigating key risks. Project 2, Implemented a basic intrusion detection system (IDS) using open-source tools for a simulated enterprise network.

Timeline

Technical Support Officer

Infographix
06.2021 - 08.2023

Customer Service Representative

QlicknBuy
08.2019 - 05.2021

Administrative Officer

Feman Media Agency
02.2018 - 07.2019

M.Sc. - Cybersecurity

University of Chester

B.Sc. - Information Technology

Knutsford University

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Teddy Obiekwugo