Teddy Asiimwe
Dubai
Summary
Proven Customer Service Representative at Radisson Blue Hotel, adept in conflict resolution and critical thinking, significantly enhancing customer loyalty. Skilled in data entry and active listening, I excel in transforming high-stress situations into positive customer experiences, fostering repeat business and achieving exceptional satisfaction levels.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Radisson Blue Hotel
12.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
H&M
12.2021 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - Business Administration
Newcastle High School
Uganda Kampala 11.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Conflict resolution
- Customer satisfaction measurement
Languages
English and French
Advanced (C1)
Timeline
Customer Service Representative
Radisson Blue Hotel
12.2021 - 10.2024
Sales Associate
H&M
12.2021 - 10.2024
High School Diploma - Business Administration
Newcastle High School
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