Summary
Work history
Education
Skills
Badges
Timeline
pwb

Ted Knaggs

Sunderland,United Kingdom

Summary

Experienced Crew Trainer focused on maximising team success by providing new members with optimal training and support. Possessing current Food Hygiene certificate and extensive knowledge of food safety, cleaning and sanitising procedures.

i have also done some work experience with the Foundation of Light where I have gained many skills throughout that time as a coach to help bring good qualities to the team. I have also gained lots of coaching knowledge such as different drills and how to deal with bad behaviour

Work history

Crew trainer

McDonald's
Sunderland, United Kingdom
07 2023 - Current
  • Trained 10 employees in customer service, food safety and performance requirements.
  • Ran orders from kitchen to dining areas.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Attended to customers with friendly and accurate service.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Acted as team player by helping colleagues finish their tasks.

Education

Secondary School -

Monkwearmouth Academy
09/2018 - 07/2022

Level 3 BTEC Diploma Sports Coaching And Dev -

Sunderland College
09/2023 - 06/2025

Skills

  • Strong Communication skills
  • Customer service
  • Good leadership qualities
  • Staff education and training
  • Coaching and mentoring
  • First Aid & CPR trained
  • Safety awareness

Badges

I have acquired:

  • Introduction to First Aid in Football (IFAIF)
  • Safeguarding Children in Football Course
  • EE Playmaker, by England Football
  • Introduction to Coaching in football
  • Refereeing Qualification

Timeline

Crew trainer

McDonald's
07 2023 - Current

Secondary School -

Monkwearmouth Academy
09/2018 - 07/2022

Level 3 BTEC Diploma Sports Coaching And Dev -

Sunderland College
09/2023 - 06/2025

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Ted Knaggs