Teagan Gerasimo
Wokingham,Berkshire
Summary
Service-oriented Sales assistant with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organised with good conversational and time management abilities.
Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills gained through a year's experience in hospitality, more specifically, weddings.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Sales assistant
Rococo Jewelry Ltd
Wokingham , Berkshire
07.2023 - Current
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Followed company procedures and guidelines for smooth retail operations.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed returned or exchanged items and provided refunds to customers.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Maintained knowledge of products and features to provide recommendations to customers.
Waitress
Total Hospitality Catering
Mortimer, Berkshire
04.2022 - 04.2023
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Arranged tables and set up linens and silverware in preparation for guests.
- Prepared tables for guests and reset tables between customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Informed kitchen staff regarding special order requirements.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Polished glasses and cutlery to pristine standards.
Education
GCSEs - 11 GCSE subjects
Reddam House Berkshire
Wokingham 09.2022 - 06.2024
A-Levels - Business
Henley College
Henley on Thames, Oxfordshire 09.2023 -
Skills
- Outstanding customer service
- Superb time management
- Organisational skills
- Leadership
- Quick-learner
- Problem-solver
References
References available upon request.
Timeline
A-Levels - Business
Henley College
09.2023 -
Sales assistant
Rococo Jewelry Ltd
07.2023 - Current
GCSEs - 11 GCSE subjects
Reddam House Berkshire
09.2022 - 06.2024
Waitress
Total Hospitality Catering
04.2022 - 04.2023
Similar Profiles
Md Al Amin SikderMd Al Amin Sikder
Team Member at Rococo St KildaTeam Member at Rococo St Kilda
Sandesh KhatiwadaSandesh Khatiwada
Chef at RococoChef at Rococo
Juliana PrioloJuliana Priolo
Hair Salon Assistant at Bella Rococo at EmiliasHair Salon Assistant at Bella Rococo at Emilias
Guy OrmeGuy Orme
Purchase Ledger Clerk at K2 Corporate MobilityPurchase Ledger Clerk at K2 Corporate Mobility
Guy OrmeGuy Orme
Purchase Ledger Clerk (Full-Time, Temp) at K2 Corporate MobilityPurchase Ledger Clerk (Full-Time, Temp) at K2 Corporate Mobility