Thomas Brandybuck
High Wycombe,Buckinghamshire
Summary
Experienced professional with a strong background in Hospitality, staff management, and health and safety compliance. Demonstrates exceptional time management, and inventory control skills. Adept at invoicing, IT skills, and fostering customer relationships. Proven track record in effective delegation, recruitment and hiring practices.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Manager
Rose & Crown
High Wycombe, Buckinghamshire
01.2023 - 03.2025
- Ensuring standards are upheld to Casque Mark and CAMRA standards, leading to multiple awards including CAMRA best pub.
- Provided excellent customer service to encourage repeat business and customer loyalty.
- Minimised inventory loss or wastage.
- Maintained high standards of bar cleanliness.
- Managed tills accurately to provide accurate reporting and assist in efficiency of use.
- Handled customer complaints effectively.
Store Assistant
Cash Converters
High Wycombe, Buckinghamshire
08.2022 - 01.2023
- Valuation, testing and purchasing of general goods, jewellery and gold.
- Preparing goods for sale, both online and in store.
- Auditing stock across store floor and safes.
- Undertaking the pawn process, explaining terms and conditions and legislation to customers.
Duty manager/Operations Manager
RushUK
High Wycombe
01.2022 - 07.2022
- Oversight of duty managers and supervisors
- Hiring and firing of team members.
- Ordering for all departments.
- Providing training for staff across all departments.
- Management and filing of paperwork, including all safety checks and accident reporting, ensuring compliance with legislation.
- Handling cash and preparing cash for banking.
Venue Manager
Phoenix Bar
High Wycombe
08.2020 - 01.2022
- Managing a small team.
- Liaising with bands or promoters to ensure events run smoothly.
- Coordinating with the Event manager to ensure all events are appropriate and any required resources are available for my team.
- Day to day bar operations.
- Ordering stock and managing stock levels.
- Delivering training to staff.
- Resolving customer complaints and dealing with difficult customers.
Customer Services Representative / Duty manager
RushUK
High Wycombe
02.2017 - 08.2020
- Answering enquiries via phone and email, providing clear communication.
- Taking bookings and processing payments.
- Completing back end maintenance to booking system in order to keep up to date with promotions and business needs.
- Dealing with complaints.
- On days as duty manager I was in charge of the smooth running of the park, including a team of up to 50.
Assistant Bar manager
Phoenix Bar
High Wycombe, Buckinghamshire
08.2015 - 02.2017
- Responsible for managing staff and general running of the bar as well as serving customers and interacting with acts and promoters
- Managing staff, keeping the bar clean, tidy and well stocked, serving customers, ensuring promoters and acts are looked after and training of new staff
- Having a thorough understanding of licensing and legislation and ensuring that they are upheld
Education
Extended Diploma - Animal Management
Berkshire College of Agriculture
09.2013 - 07.2015
GCSE -
Royal Grammar School
09.2005 - 07.2012
Skills
- Time management
- Staff management
- Health and Safety Compliance
- Equipment Maintenance
- Inventory management
- Invoicing
- Retail operations
- IT Proficiency
- Excellent communication
- Effective delegator
- Recruitment and hiring practices
- Customer relationships
- Inventory control
Custom
- Going on walks
- 3D printing
- Painting miniatures
- Creating costumes for conventions or photoshoots
Affiliations
- Miniatures
- 3D Printing
- Costuming
Accomplishments
Highly involved in Rose and Crown High Wycombe winning several awards, including Best Pub in Bucks (Bucks Free Press), Best Pub in High Wycombe & Aylesbury Vale (CAMRA) and multiple 5* Casque Mark awards.
References
References available upon request.
Timeline
Assistant Manager
Rose & Crown
01.2023 - 03.2025
Store Assistant
Cash Converters
08.2022 - 01.2023
Duty manager/Operations Manager
RushUK
01.2022 - 07.2022
Venue Manager
Phoenix Bar
08.2020 - 01.2022
Customer Services Representative / Duty manager
RushUK
02.2017 - 08.2020
Assistant Bar manager
Phoenix Bar
08.2015 - 02.2017
Extended Diploma - Animal Management
Berkshire College of Agriculture
09.2013 - 07.2015
GCSE -
Royal Grammar School
09.2005 - 07.2012
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