Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Tazmina Akthar

London

Summary

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued. I have a reputation of exceeding expectations, reacting well to pressure, and developing excellent professional relations due to my enthusiastic and sociable nature.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Team Leader

Waitrose
London
04.2021 - Current
  • Provide leadership and direction for employees to ensure the best customer service as well as supervising activities to provide productivity and efficiency.
  • Mentored and trained team members to develop their skills and career paths.
  • Fostered positive employee relationships through communication, training and coaching.
  • Monitored team performance and performance metrics to identify areas of improvement.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Maintained accurate employee records and updates on performance, absence and HR conversations.
  • Assisted with setting up promotional displays
  • Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
  • Trained and coached new customer service assistants on best practices and customer service standards.
  • Analysed customer feedback surveys to identify trends and improve customer experience.
  • Supervised a team of stock personnel to ensure accurate and efficient stock operations.
  • Performed cashier duties, including balancing and end-of-day banking, with faultless accuracy.

Vice President of The Access Project

The Queen Mary University London of London
10.2020 - 10.2021
  • Managed events every fortnight for over 250 attendees.
  • Lead an ambassador team of 28 individuals.
  • Coordinate various departments to ensure efficient operations.
  • Produce innovative solutions to potential logistical faults.
  • Planned and delivered numerous activities and special events for programs and services.
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Encouraged donations by supporting community fundraising events and campaigns.
  • Supported engaging, fun, and smooth-running events by helping with organisation and planning.
  • Led a successful fundraising campaign for a charity organisation called The Access Project, raising £5000.

Sales Assistant

Debenhams
London
12.2019 - 01.2021
  • Analysed customer feedback to identify trends and develop strategies to improve customer service.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Developed and maintained relationships with key customers, resulting in an increase in sales.
  • Worked through national lockdowns and ensured customers were following health and safety measures.
  • Interacted with customers and informed them about the sales available at Debenhams and the membership points card benefits so they can get the best prices on their purchases.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.

Education

BSc - Business Management

Queen Mary, University of London
London

Level 3 BTEC Extended Higher National Diploma - Business

Central foundation Girls Sixthform
London

GCSEs -

Central Foundation Girls School
London

Skills

  • Knowledge of MS Office
  • Effective Team Leader
  • Good organisational skills
  • Effective Time Management
  • Interpersonal Communication
  • Team development strategies
  • Customer relationship management
  • Team supervision
  • Employee performance reviews

Certification

ACHIEVEMENTS Awarded a Level 2 CMI Qualification in Team Leading.

Timeline

Team Leader

Waitrose
04.2021 - Current

Vice President of The Access Project

The Queen Mary University London of London
10.2020 - 10.2021

Sales Assistant

Debenhams
12.2019 - 01.2021

BSc - Business Management

Queen Mary, University of London

Level 3 BTEC Extended Higher National Diploma - Business

Central foundation Girls Sixthform

GCSEs -

Central Foundation Girls School

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Tazmina Akthar