Summary
Overview
Work history
Education
Skills
Affiliations
PETS
Timeline
Generic

Taz Hamilton

Gillingham,England

Summary

Accomplished professional with expertise in regulatory compliance and assertive negotiation, complemented by a customer service certification. Demonstrates strong skills in resolution proposal development, people management, and training in de-escalation techniques. Proficient in data entry, database administration, and call handling, with a customer-focused approach and familiarity with GDPR regulations. Known for empathy, compassion, patience, and composure in high-pressure situations. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.

Offering strong foundation in organisational skills, communication, and problem-solving. Knowledgeable about collaborating with teams and managing multiple tasks under pressure. Ready to use and develop these skills in customer facing role.

Overview

6
6
years of professional experience

Work history

Complaints/PALS Officer

NHS Foundation Trust
Gillingham, Kent
01.2019 - 07.2025
  • Assisted patients and families in person and via telephone.
  • Collaborated with medical staff across wards and departments.
  • Completed assigned tasks responsibly to fulfil departmental expectations.
  • Addressed concerns raised by patients and families, preventing escalation to formal complaints.
  • Utilised hospital data systems daily.
  • Communicated regularly with other hospitals.

Education

GCSEs - English

HUNDRED of HOO SECONDARY SCHOOL
United Kingdom
05/1985 - 07/1985

GCSEs - Maths

HUNDRED OF HOO SECONDARY SCHOOL
United Kingdom
06/1985 - 07/1985

PE

HUNDRED OF HOO SECONDARY SCHOOL
United Kingdom
05/1985 - 07/1985

GCSEs - Human biology

HUNDRED OF HOO SECONDARY SCHOOL
United Kingdom
05/1985 - 07/1985

GCSEs - Physics

HUNDRED OF HOO SECONDARY SCHOOL
United Kingdom
05/1985 - 07/1985

GCSEs - Sociology

HUNDRED OF HOO SECONDARY SCHOOL
United Kingdom
05/1985 - 07/1985

GCSEs - Childcare

HUNDRED OF HOO SECONDARY SCHOOL
United Kingdom
05/1985 - 07/1985

Skills

  • Regulatory compliance expertise
  • Assertive negotiation
  • Customer service certification
  • Resolution proposal development
  • Patience and composure
  • People management competency
  • Training in de-escalation techniques
  • Data entry competence
  • Customer-Focused approach
  • Familiar with gdpr regulations
  • Database administration capability
  • Call handling expertise
  • Empathy and compassion

Affiliations

  • Reading, holidays, listening to music

PETS

I love animals I have been brought up with dogs and i have a 2 year old Retriever called Hugo I also have a short haired tabby cat called bear 

Timeline

Complaints/PALS Officer

NHS Foundation Trust
01.2019 - 07.2025

GCSEs - English

HUNDRED of HOO SECONDARY SCHOOL
05/1985 - 07/1985

GCSEs - Maths

HUNDRED OF HOO SECONDARY SCHOOL
06/1985 - 07/1985

PE

HUNDRED OF HOO SECONDARY SCHOOL
05/1985 - 07/1985

GCSEs - Human biology

HUNDRED OF HOO SECONDARY SCHOOL
05/1985 - 07/1985

GCSEs - Physics

HUNDRED OF HOO SECONDARY SCHOOL
05/1985 - 07/1985

GCSEs - Sociology

HUNDRED OF HOO SECONDARY SCHOOL
05/1985 - 07/1985

GCSEs - Childcare

HUNDRED OF HOO SECONDARY SCHOOL
05/1985 - 07/1985
Taz Hamilton