
Accomplished professional with expertise in regulatory compliance and assertive negotiation, complemented by a customer service certification. Demonstrates strong skills in resolution proposal development, people management, and training in de-escalation techniques. Proficient in data entry, database administration, and call handling, with a customer-focused approach and familiarity with GDPR regulations. Known for empathy, compassion, patience, and composure in high-pressure situations. Committed to leveraging these skills to enhance organisational efficiency and customer satisfaction.
Offering strong foundation in organisational skills, communication, and problem-solving. Knowledgeable about collaborating with teams and managing multiple tasks under pressure. Ready to use and develop these skills in customer facing role.
I love animals I have been brought up with dogs and i have a 2 year old Retriever called Hugo I also have a short haired tabby cat called bear