Summary
Overview
Work History
Education
Skills
Core Competencies
Education Certifications
Professional Development
Ref
Timeline
Generic

Tayo Odeseye

Technical Support Engineer
Greater London

Summary

Experienced 3rd Line IT Analyst with a strong foundation in desktop support, cloud infrastructure, and security. Proven skill in Microsoft Windows 11, Microsoft 365, and Azure administration, as well as a solid understanding of network troubleshooting and infrastructure support. Skilled at incident management, project delivery, and service improvement. Excited and eager to leverage it for better business processes and enhanced IT systems. Desiring job prospects with large Investment Management Firms with a knack for working collaboratively with advanced technology.

Overview

7
7
years of professional experience

Work History

3rd Line Support Analyst

Newham Council
London, England
07.2024 - Current
  • Provided high-level end-user desktop support for hardware and software deployments, troubleshooting Windows 11, Microsoft Office, and network configuration problems
  • Led incidents from initiation through closure, escalating where necessary to third parties or other internal teams
  • Managed the organization's Microsoft 365 infrastructure, encompassing Exchange, Intune, SharePoint, Teams, and OneDrive for Business, to ensure a cohesive user experience throughout the company
  • Provided support for the cloud infrastructure utilizing Azure and AWS, which involved provisioning virtual machines, configuring security parameters, and conducting regular maintenance activities
  • Managed cybersecurity operations, offering robust defence against internal and external threats, including firewall management and network infrastructure management
  • Made a substantial contribution to Veeam Backup administration, offering data integrity and timely recovery features
  • Offered project proposals, managed system upgrades, and undertook service improvement projects regularly to optimize the IT infrastructure
  • Helped create and keep underpinning documentation (best practices, procedures, policies) up to firm standards
  • Helped provide out-of-hours cover on a rolling on-call rota (1 week in every 3-4 weeks), ensuring business continuity during key hours

3rd Line Support Analyst

IAG Cargo
London, England
05.2023 - 07.2024
  • Delivered advanced technical assistance to end-users across a variety of systems, encompassing Windows Servers, Microsoft 365, and network infrastructures
  • Resolved Windows Server infrastructure, SQL AlwaysOn clusters, and maintained high availability of key business applications
  • Resolved Microsoft Intune for mobile device management and Autopilot for provisioning devices, allowing for easy deployment of systems
  • Enhanced the security position of the company by conducting periodic firewall updates and monitoring network traffic to discover any loopholes
  • Helped administer VMware vCenter for delivering high-performance virtual environments and optimizing the use of resources
  • Coordinated with project teams to advance in-house systems and ensure IT solutions aligned with business needs
  • Contributed to knowledge management by updating in-house knowledge bases and training staff on technical procedures

2nd Line Support Analyst

Essentra International
London, England
06.2022 - 04.2023
  • Configured and maintained Windows Server infrastructure, performing periodic backups and system security scans to offer high availability and data protection
  • Supported Windows and Mac OS systems, fixing users' issues and ensuring seamless operational performance
  • Configured Active Directory, users, groups, and permissions to offer appropriate levels of access
  • Utilized PowerShell scripting to streamline system administration, improving efficiency and reducing manual handling
  • Managed IT hardware registration and management with accurate records kept for inventory and future procurement purposes
  • Configured and managed Microsoft Intune and AutoPilot, managing device security, software deployment, and configuration policies
  • Ensured network security through adequate management of VPNs, firewalls, and switches, precluding possible security threats
  • Handled hardware installations, including server, network, and employee device setups to streamline onboarding new employees
  • Collaborated with cross-functional groups to resolve technical issues with excellent customer service and support satisfaction
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.

Service Desk Analyst

Cocoa Research Institute
12.2017 - 05.2022
  • Upgraded and supported the Windows Server infrastructure, including patch management and software upgrades for currency and security
  • Assisted with user installations, troubleshooting, and ensuring efficient mail flow for Office 365 and Exchange Server
  • Carried out backup and recovery tasks, making sure that important data was regularly backed up and could be restored in case of an emergency
  • Gained practical experience in virtualization and configuration management by collaborating with senior engineers to solve issues with Hyper-V, SCCM, and networking components
  • Provided desktop support, resolving hardware and software issues, such as device installation and user environment configuration
  • Azure AD-managed access to users, fixing login and access issues, and offering easy connectivity to remote and local staff

Education

Bachelor of Science (BSc) - Computer Science

Skills

Linux, Windows 10, Windows 11, Mac os

  • Windows Server

  • Microsoft 365

AWS, Microsoft Azure

LAN,WAN

DNS,DHCP

  • VPN

  • TCP/IP

  • Security of Networks

Hyper-V VMware vCenter

SQL Server, MySQL, SQL AlwaysOn

  • Acronis

  • Backup Exec

  • Veeam Backup

Office 365, Outlook, Microsoft Exchange

Remedy, ServiceNow, Jira

  • Batch Scripting

  • PowerShell

  • Data Loss Prevention

  • DLP

  • firewalls

  • Internal knowledge management

  • policy and procedure development

  • Mobile Device Management

  • MDM

Desktop setup, laptop setup

  • Strong Communication

  • Problem-Solving

  • Organized

  • Detail-Oriented

  • Service Improvement

  • Project Management

  • Team Player

Core Competencies

Windows Server operation, Active Directory management, Exchange configuration, VMware virtualization, Citrix virtualization, ServiceNow, Jira, BMC Remedy, SCCM, Splunk, SolarWinds, TeamViewer, LogMeIn, Provides advanced troubleshooting techniques alongside transparent communication and outstanding service delivery., Root cause analysis, performance tuning, system optimization., Incident reports, user guides, knowledge base management., Productive collaboration among developers, project managers and cross-functional teams.

Education Certifications

Bachelor of Science (BSc) in Computer Science, Version 3 of ITIL Foundation, CompTIA A+, CompTIA Network+, CompTIA Security+, Veeam Certified Professional, Azure Fundamentals Microsoft Certified, Microsoft Certified: Windows Server, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), VMware Certified Professional (VCP), L3 Practices for Cybersecurity

Professional Development

  • Attend webinars regularly and participate in training courses that highlight advancements in network administration and IT support to keep your knowledge current.
  • Participate in internal knowledge-sharing platforms to improve teamwork and operations.

Ref

Available on Request

Timeline

3rd Line Support Analyst

Newham Council
07.2024 - Current

3rd Line Support Analyst

IAG Cargo
05.2023 - 07.2024

2nd Line Support Analyst

Essentra International
06.2022 - 04.2023

Service Desk Analyst

Cocoa Research Institute
12.2017 - 05.2022

Bachelor of Science (BSc) - Computer Science

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Tayo OdeseyeTechnical Support Engineer