Taylor Wilson

• Excellent communication skills, providing support and guidance to my team Working directly with Housing Association management, such as Alpha, Choice/Radius and Clanmil regarding faults and repairs, ensuring strong relations and expectations are maintained throughout the repair process
• Strong leadership skills, with the ability to take charge of a situation, but also working in coordination with other parties to meet goals and expectations During my time on the installation team, I had to communicate directly with site foremen, clients and other contractors to ensure projects ran smoothly, deadlines were met and all parties' expectations had been exceeded
• Relentless determination for professional development, with great adaptability, when facing new obstacles/challenges While operating as the ‘Service and Faults Team Leader’, I went through a process of reskilling, learning and utilising the diary management system ‘Big Change’ to schedule Technicians diaries, ensuring the needs of our clients are meet with the highest of standards
• Good attention to detail, with excellent problem-solving ability

During my time on the Service & Faults team, I have applied my attention to detail to ensuring neat and professional installations are complete to the highest stanadrd, with a determination to solve any fault/problem encountered

• Intense passion for the industry, with a strong desire to continuous learn and provide more services to the industry By enrolling on Robin Hamils' new BS5839-1:2017 course, I have continued to improve my knowledge on the British Standards, ensuring safety for our customers is maintained to the highest degree, but also ensuring vital criteria is met, when it comes to fire safety legislation
• Loyal and dependable person, with a tireless work ethic

Having served my entire working life with Atlas (12 years), I have continuously strived to progress in my career, while demonstrating my loyalty to the business, continuously offering my services to all areas of the business, more notably, with Tunstall/Tynetec warden call systems, serving as the main point of contact for Tunstall, Tynetec, RC24 and BT during the PSTN/Digital switchover