TAYLOR SHOCKLEDGE
Manchester
Summary
Motivated individual with a strong attention to detail and a passion for working in the legal field. Experienced in researching legal topics, preparing legal documents, and working in a fast-paced professional environment. Possesses excellent communication and organizational skills, as well as the ability to work independently and collaboratively.
Overview
5
5
years of professional experience
Work history
Internal Education Sales Consultant
SYNC
Manchester
05.2025 - Current
- Enhanced customer satisfaction with prompt resolution of complaints and issues.
- Streamlined client communication by ensuring accurate and timely responses to enquiries.
- Managed sales quote lifecycles from source to close, achieving timely, profitable outcomes.
Customer service representative
Computershare
01.2024 - 07.2025
- Provide comprehensive customer support for HSBC clients, resolving inquiries via phone, email, and chat.
- Ensure high-quality service delivery by resolving customer issues promptly and accurately.
- Maintain long-term customer relationships, focusing on loyalty and satisfaction.
Trade agent
HMRC
02.2022 - 10.2023
- Facilitated importation processes, managing and analyzing trade data using database systems.
- Ensured compliance with customs regulations, improving trade flow efficiency.
- Utilized problem-solving and analytical skills to streamline operations.
Interactor
Mint People/ Warner brothers
Warrington
10.2021 - 02.2023
- During my time at Mint People, I had the incredible opportunity to be part of a Harry Potter-inspired event in collaboration with Warner Brothers and Ravenswood.
- As the first point of contact for attendees, I took great pride in delivering exceptional customer service and ensuring a memorable experience from the moment they arrived.
- During my time at Mint People, I had the incredible opportunity to be part of a Harry Potter-inspired event in collaboration with Warner Bros. and Ravenswood.
Deputy team leader
Intelling
01.2021 - 10.2021
- Led outreach efforts to support the NHS's COVID-19 response, gathering critical contact-tracing data.
- Promoted to Deputy Team Leader within three months due to strong leadership and team management skills.
- Provided guidance to team members, ensuring high service quality in sensitive situations.
Education
BACHELOR OF LAWS - law
Manchester Metropolitan University
09/2022 - 06/2026
DIPLOMA OF HIGHER EDUCATION - ACCESS TO HIGHER EDUCATION LAW, CRIME AND POLITICS
The Manchester College
LEVEL 2 BUSINESS STUDIES - undefined
Ashton Sixth Form College
GCSEs - MATHS AND ENGLISH
Prism Independent School
Timeline
Internal Education Sales Consultant
SYNC
05.2025 - Current
Customer service representative
Computershare
01.2024 - 07.2025
Trade agent
HMRC
02.2022 - 10.2023
Interactor
Mint People/ Warner brothers
10.2021 - 02.2023
Deputy team leader
Intelling
01.2021 - 10.2021
DIPLOMA OF HIGHER EDUCATION - ACCESS TO HIGHER EDUCATION LAW, CRIME AND POLITICS
The Manchester College
LEVEL 2 BUSINESS STUDIES - undefined
Ashton Sixth Form College
BACHELOR OF LAWS - law
Manchester Metropolitan University
09/2022 - 06/2026
GCSEs - MATHS AND ENGLISH
Prism Independent School
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