Taylor Richards
Pontypridd,Cardiff
Summary
Accomplished professional with extensive expertise in product knowledge, relationship management, and business development. Proven track record in financial reporting, account management, and database management. Adept at problem-solving, team building, and strategic planning. Demonstrated excellence in quality assurance and proficient in Microsoft Office 365 applications including PowerPoint, Word, and Excel. Committed to leveraging skills to drive organisational success and achieve career growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Account Manager
Atradius
Cardiff, Cardiff
05.2024 - Current
- Logged over 200 new business deals into internal application, to help assist with sales securing new business deals.
- Moved 100 customer's policies from old application system to new database per day.
- Managed aged debt, chasing invoices that were unpaid by the client.
- Dealt with 50 customer queries per day.
- Assisted in preparing sales cases to secure new business deals.
- Monitored financial transactions, prepared invoices, and followed up on late payments to maintain account health.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Provided exemplary level of service to clients, maintaining, and improving relationships for future business opportunities.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Maintained accurate records, enhancing the company's organisational system.
- Liaised with other departments to ensure seamless service delivery.
Administrative Associate
Atradius
Cardiff, Cardiff
11.2022 - 05.2024
- Maintained office efficiency by keeping accurate records.
- Facilitated communication for improved team collaboration.
- Streamlined administrative processes to enhance productivity.
- Managed calendars, organised meetings and appointments.
- Established filing systems for seamless document retrieval.
- Coordinated travel arrangements, facilitated smooth business trips.
- Liaised with clients for improved business relations.
- Handled confidential documents with utmost discretion and security.
Sales Assistant
Toolstation
Pontypridd, Cardiff
03.2022 - 07.2022
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Education
Diploma of Higher Education - Business Administration
Atradius Apprenticeship Scheme
Cardiff 11.2022 - 05.2024
Diploma of Higher Education - Business
Coleg y Cymoedd
Nantgarw, Rhondda Cynon Taf 09.2019 - 06.2021
GCSEs - See below
Pontypridd High School
Pontypridd 09.2017 - 06.2018
Skills
- Product knowledge
- Relationship Management
- Business development
- Financial reporting
- Account management
- Database management
- Problem-solving
- Team building
- Strategic planning
- Quality Assurance
- Microsoft Office 365 Applications Eg PowerPoint, Word, Excel, etc
Affiliations
- Darts
- Football
- Playing Video Games
- Watching Movies
- Basketball
- Running/ Fitness
Timeline
Assistant Account Manager
Atradius
05.2024 - Current
Administrative Associate
Atradius
11.2022 - 05.2024
Diploma of Higher Education - Business Administration
Atradius Apprenticeship Scheme
11.2022 - 05.2024
Sales Assistant
Toolstation
03.2022 - 07.2022
Diploma of Higher Education - Business
Coleg y Cymoedd
09.2019 - 06.2021
GCSEs - See below
Pontypridd High School
09.2017 - 06.2018
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