Open to work
Taylor McSweeney
Underwriter
Rainham,Essex
Summary
Experienced Underwriter with a strong track record in delivering high-quality service and managing client relationships. Proven ability to analyse complex information and identify effective solutions. Committed to maintaining excellence in all aspects of work, ensuring policyholder satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Senior Underwriter
Clegg Gifford & Co. Ltd
London
2022.12 - Current
- Collaborated with Brokers to understand needs and enhance service delivery.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Resolved complaints through calm communication and effective problem-solving.
- Trained and mentored employees to improve overall team performance.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Prepared range of written communications, documents and reports.
- Built and maintained courteous and effective working relationships.
- Picked up additional tasks to aid team success.
- Assisted with development, implementation and transfer to new system created by our company
Underwriter
PIB Insurance Brokers
Rainham, Essex
2022.09 - 2022.12
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Presented and clearly explained insurance policy options based on clients needs and goals.
- Worked with colleagues to review, accept or deny new and renewal business.
- Assessed financial viability of different insurance options for customers.
- Reviewed insurance contracts, checking for accuracy and completeness.
- Obtained vital information to specify insurance type and coverage level.
- Explained complex policy details in a non-technical manner.
Underwriter/Broker
Clegg Gifford & Co. Ltd
Romford, Essex
2018.09 - 2022.09
- Retained 90% of policy holders during annual renewals since 1 January 2022.
- Met or exceeded renewal and sales KPIs through consistent pipeline management.
- Proactively contacted customers before renewal dates to drive repeat purchases.
- Facilitated achievement of renewal and sales objectives by effectively engaging clients in policy purchases.
- Strengthened client retention through exceptional service and reliable follow-up.
- Cultivated provider relationships to enhance profitability and streamline renewal processes.
- Applied insurer underwriting criteria knowledge to match products to customer needs.
- Led commercial and taxi fleet client handling during work dynamic changes.
- Interviewed prospective clients by phone, email, or face-to-face for needs analysis.
- Offered policies via a new underwriter first, after insurer approval.
- Maintained deep product knowledge to provide detailed specifications to customers.
- Responded quickly to client requests using strong systems knowledge.
- Served as a referral point for most business department enquiries.
- Delivered initial training and development for new starters since 1 June 2021.
Customer care advisor
Right Choice Insurance Brokers
2017.04 - 2018.04
Production operative
Enigma Telematics
Southend-on-Sea, Essex
2016.04 - 2017.04
Insurance Broker, Third party administrator
Right Choice
Romford, Essex
2014.07 - 2016.04
Education
Maths - B Statistics - C English Language and Literature - C Science - C Geography -C Art - C ICT - C Economics - C Religious Studies -B
Brittons Academy
RainhamSkills
- Team collaboration
- Complaint resolution
- Effective communication
- Customer focused
- MS Office Suite
- Risk Assessment
- Policy Negotiation
- Team Leadership & Motivation
Certification
CII Level 3 Certificate in Insurance
References
References: Available upon request
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Work preference
Work Type
Full timeLocation preference
On-siteHybridRemoteInterests
Keen interest in football but more passionate about Formula 1., A major Star Wars enthusiast with a small collection of items over the years., Avid gamer.
Timeline
Senior Underwriter
Clegg Gifford & Co. Ltd
2022.12 - Current
Underwriter
PIB Insurance Brokers
2022.09 - 2022.12
Underwriter/Broker
Clegg Gifford & Co. Ltd
2018.09 - 2022.09
Customer care advisor
Right Choice Insurance Brokers
2017.04 - 2018.04
Production operative
Enigma Telematics
2016.04 - 2017.04
Insurance Broker, Third party administrator
Right Choice
2014.07 - 2016.04
Maths - B Statistics - C English Language and Literature - C Science - C Geography -C Art - C ICT - C Economics - C Religious Studies -B
Brittons Academy