Summary
Overview
Work history
Education
Skills
References
Timeline
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Taylor McGann

Earley,Berkshire

Summary

Dynamic professional with expertise in leadership and team building, conflict resolution, and coaching and mentoring. Demonstrates exceptional time management, teamwork and collaboration, and resilience in emergency situations. Adept at handling confidential documents with precision. Committed to fostering a productive work environment while achieving organisational goals.

Overview

5
5
years of professional experience

Work history

Medical Records Officer

Circle Health Group
Reading, Berkshire
06.2024 - Current
  • Maintained up-to-date knowledge of medical terminologies, ensured precise recording and interpretation of medical information.
  • Ensured accuracy for improved patient care by meticulously checking and updating medical files.
  • Reviewed outdated records systematically to ensure timely disposal.
  • Facilitated smooth hospital operations by managing vast volumes of sensitive information accurately.
  • Championed strict adherence to GDPR whilst handling patient's personal details, upheld high level of professionalism.
  • Released over 320 patient files daily upon request according to procedures and policies.

Assistant manager / Deputy Manager

Marston’s
Reading, Berkshire
04.2021 - 05.2024
  • Took on responsibility for stock management, including increasing wet stock to 77% GP and dry to 74% GP, sales optimisation, and diligent budget control through tight measures.
  • Acted as head chef, overseeing kitchen operations, sales management, stock control, and order fulfilment, all while upholding the highest standards of excellence during our transition to a new branding.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Managed high-performing teams to deliver quality customer service and stable profits, Whilst bringing labour within budget of and generally staying under 26%
  • Built and maintained loyal, long-term customer relationships.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.

Mental health support worker

Tezlom
Reading, Berkshire
04.2021 - 01.2022
  • Providing emotional support and guidance to individuals experiencing mental health challenges.
  • Assisting clients with daily living activities and promoting their independence.
  • Developing and implementing personalised care plans based on individual needs.
  • Facilitating group therapy sessions and conducting one-on-one counselling sessions.
  • Collaborating with a multidisciplinary team to ensure holistic care for clients.
  • Monitoring and documenting client progress and reporting any concerns to supervisors.
  • Assisting with crisis intervention and de-escalation techniques when necessary.
  • Advocating for clients' rights and connecting them with appropriate resources.
  • Maintaining confidentiality and adhering to ethical guidelines in all interactions.

Healthcare assistant

NHS
Reading, Berkshire
10.2020 - 03.2021
  • Assisting medical staff with patient triage and assessments in a fast-paced environment.
  • Providing basic medical care and support to patients, such as taking vital signs and administering medications.
  • Assisting with patient transfers and ensuring their comfort and safety.
  • Collaborating with the healthcare team to maintain a clean and organised work area.
  • Adhering to infection control protocols and ensuring proper use of personal protective equipment (PPE).
  • Assisting with emergency procedures and providing support during critical situations.
  • Communicating effectively with patients and their families, providing updates and reassurance.
  • Documenting patient information accurately and maintaining confidentiality.
  • Demonstrating empathy and compassion while providing care to patients during a challenging time.
  • Working in A&E during COVID was both incredibly challenging and rewarding. It gifted me my kind caring and nurturing attributes.

Education

NVQ Level 2 - Health and social care

Reading college
Reading
09.2021

Skills

  • Leadership and team building
  • Conflict resolution
  • Coaching and mentoring
  • Time management
  • Teamwork and collaboration
  • Confidential document handling
  • High pressure situations
  • Empathy and understanding

References

References given on request

Timeline

Medical Records Officer

Circle Health Group
06.2024 - Current

Assistant manager / Deputy Manager

Marston’s
04.2021 - 05.2024

Mental health support worker

Tezlom
04.2021 - 01.2022

Healthcare assistant

NHS
10.2020 - 03.2021

NVQ Level 2 - Health and social care

Reading college

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Taylor McGann