Taylor Mackenzie

• Trained team members on pinning various cylinder types, including Kale, 586F, and 835 cylinders.
• Maintained a clean working environment, upheld compliance with health and safety regulations.
• Coordinated with team members to ensure timely completion of tasks and adherence to deadlines.
• Completed customer orders on time, ensuring customer satisfaction and timely fulfilment.
• Never missed a deadline for an order to be sent out.
• Handled major project assignments
• Provided guidance to teammates on various tasks
• Provided orientation for new team members

Resolved customer complaints by actively listening and offering tailored solutions to enhance satisfaction.

• Engaged with customers to assess their needs and deliver personalised service, enhancing overall customer experience.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
• Processed cash and card transactions efficiently during peak hours, reducing customer wait times.
• Functioned as customer advisor at B&Q, providing training on tills, timber saw, PPT, Mewp, and forklift while utilising retail experience to enhance customer experiences and satisfaction. Gained increased responsibilities based on performance, becoming a key resource in the department.
• Maneuvered forklift trucks to efficiently unload and relocate inventory to designated areas.

Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

• Handled complaints calmly and professionally, resolving issues effectively to enhance customer satisfaction.
• Managed delivery team during supervisor's holiday, ensuring smooth operations and maintaining shop floor standards while providing excellent customer service, contributing to overall customer satisfaction. Collaborated with team to reorganise an entire shop section efficiently.
• Stocked shelves with new merchandise and rotated inventory to maintain product freshness.

Addressed customer needs and restocked shelves, rotated stock, and reorganised stock room to maintain efficient inventory flow.

• Optimised shelf arrangement for promotions and sales to maximise visibility and encourage customer purchases.
• Modified work schedule to accommodate changing customer demand during peak hours.
• Built strong relationships with customers, colleagues, and store management to enhance collaboration and service delivery.

Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.

• Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
• Reported missing or damaged items to management, resolving stock issues promptly to sustain production line efficiency.
• Cleaned and maintained warehouse in compliance with safety standards.
• Rearranged furniture in store, assisted customers with loading purchased items into vehicles, addressed customer concerns, and priced items for sale.

Operated assembly line to manufacture components for work desks, collaborating with team to meet deadlines and switch between various desk parts. Packed items for early dispatch, ensuring timely delivery while operating laminate press for quality finishes.

• Aligned materials and integrated parts to construct complex units, ensuring accuracy and adherence to assembly specifications.
• Read and interpreted diagrams, blueprints and schematics to follow proper instructions in the assembly process.
• Prepared items for transport by boxing and labelling them to maintain organisation and security.

Provided helpful, friendly, and attentive customer service, contributing to high levels of customer satisfaction.

• Replenished and rotated stock on shop floor, addressed customer concerns, and organised backroom stock upon delivery.
• Arranged shelves to display promotions, sales and deals in the optimum placement to increase purchases.
• Encouraged customer loyalty by building positive rapport with regular customers.
• Established and nurtured effective relationships with customers, colleagues and store management.
• Maintained a flexible schedule to accommodate changing levels of demand.