Taylor Bojko

• Kept meticulous records of customer interactions and transactions, tracked feedback for management review.
• Enhanced company reputation by delivering excellent customer service.
• Devised personalised solutions for clients based on their needs, bolstering client trust in our offerings.
• Trained junior staff in best practice sales methods for consistent performance across the team.
• Walked long distances during door-to-door outreach, demonstrating commitment and endurance.
• Followed up on leads, converting into profitable sales opportunities.

• Engaged with customers through phone, email, and chat to deliver exceptional service and support, ensuring high levels of satisfaction and retention.
• Proactively identified and pursued sales opportunities, effectively promoting Vodafone’s products and services while consistently exceeding sales targets. Generated over £150,000 in revenue and achieved the top sales position out of 363 advisors for August.
• Conducted detailed assessments of customer needs, providing tailored recommendations that enhanced their mobile and broadband experience. Leveraged strong interpersonal skills to build rapport and trust with customers, fostering long-term relationships and encouraging repeat business.
• Maintained accurate documentation of customer interactions and sales activities in Vodafone systems, ensuring data integrity for insightful reporting and analysis. Collaborated with cross-functional teams to develop and implement effective sales strategies, contributing insights that improved operational efficiency and overall sales performance.
• Demonstrated exceptional negotiation skills, adeptly handling objections and closing sales to maximize revenue potential. Developed a methodical approach to workload management, prioritizing tasks to meet deadlines in a fast-paced environment.
• Participated in ongoing training and feedback sessions to enhance personal skills, leading to significant improvements in individual and team performance. Utilized analytical tools to track performance metrics, identifying trends and driving continuous improvement in service delivery and sales outcomes.

Relevant Skills:

• Strong analytical and investigative skills, with a proven track record in managing and interpreting data to inform strategic decisions.
• Excellent communication and interpersonal abilities, enabling effective collaboration in a team-oriented environment and swift adaptation to changing demands.
• Proficient in CRM and automation tools, enhancing efficiency in operational processes and lead management.
• Results-driven mindset with a passion for exceeding targets and delivering exceptional customer experiences.