Tayla Iles
City Of Westminster
Summary
Versatile and dynamic professional with a proven track record at City Beach, excelling in roles demanding strong leadership and exceptional customer service skills. Expert in staff management and store operations, demonstrated through successful team training and achieving key performance indicators. Skilled in leveraging strong computer skills and a positive, problem-solving approach to enhance business efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Freelancer
Change
London
03.2024 - 10.2024
- Supported catering team with setup, service, and cleanup of event food and beverages.
- Monitored event activities to ensure compliance with safety regulations and venue policies.
- Supported event planners in executing detailed event schedules and programs.
- Sold and served refreshments to customers.
- Work closely with other members of the team to ensure smooth operations throughout the duration of an event.
Specialist Reports Officer
Ambrose Construct Group
08.2023 - 02.2024
- Uploading/emailing documentation into the insurer's portal
- Schedule and maintain Specialist Reports trade' appointments
- Review and follow up reports from trades
- Perform a range of administration duties and support internal teams
- Review internal reporting to ensure KPIs are met
Client Services Advisor
Youi
02.2023 - 08.2023
- Assisting with general enquiries
- Providing excellent customer service
- Identifying opportunities to support customer needs
Duty Manager
City Beach
Maroochydore
05.2022 - 01.2023
- Customer service
- Operation of point of sale
- Maintaining store cleanliness
- Recruitment, interviews and induction of new staff
- Management and training of 30+ team members
- Adherence to strict timelines, procedures and budgets
- Meeting key performance indicators
- Extensive communication with various departments across several technology platforms
Manager in Training
City Beach
11.2021 - 05.2022
- Undergoing training in all aspects of management and leadership of a Tier 2 store
Assistant Manager
KFC
06.2021 - 11.2021
- Supervising employees during day-to-day tasks
- Providing customer support in escalated situations
- Managing the overall workflow of a workplace
- Preparing and handling reports and rosters
- Implementing workplace goals and schedules
- Meeting company standards
- Acting as a first point of contact: dealing with correspondence and phone calls
- Preparing and organizing the store for operation
- Ordering
Shift Supervisor
KFC
10.2020 - 06.2021
- Meeting general customer service demands
- Supervision and training of staff
- Dealing with large portions of money
- Maintain team efficiency and organise workflows to meet daily demands
- Helped store management meet standards of service and quality in daily operations
- Developed proficient POS and computer skills knowledge
- Completed store opening and closing procedures, including setting up registers and checking products
- Responded to and resolved customer queries and concerns
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern
Customer Service Team Member
KFC
05.2018 - 10.2020
- Served customers in a friendly, efficient manner following outlined steps of service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Received and processed stock into inventory management system
Customer Service Team Member
Boost Juice
10.2015 - 01.2017
- Cleaned and organised the store
- Operated a POS system including handling cash
- Carried out daily duties accurately and efficiently to deliver food and beverages
Education
Diploma - Travel and Tourism
Torrens University Australia
01.2018
Queensland Certificate of Education -
Chancellor State College
01.2017
Skills
- Honest and reliable
- Fast learner
- Store management
- Excellent time management
- Cash handling expertise
- Ability to work unsupervised
- Strong computer skills
- Staff management
- Remaining calm under pressure
- Effective communication
- Team player
- Flexible & adaptable
- Leadership
- Positive & friendly nature
- Problem solver
- The use of google and outlook calendar
References
- Holly Mackintosh, City Beach Management, 0403 581 337
- Erin Mercer, Ambrose Construct Management, 0418 854 961
Timeline
Freelancer
Change
03.2024 - 10.2024
Specialist Reports Officer
Ambrose Construct Group
08.2023 - 02.2024
Client Services Advisor
Youi
02.2023 - 08.2023
Duty Manager
City Beach
05.2022 - 01.2023
Manager in Training
City Beach
11.2021 - 05.2022
Assistant Manager
KFC
06.2021 - 11.2021
Shift Supervisor
KFC
10.2020 - 06.2021
Customer Service Team Member
KFC
05.2018 - 10.2020
Customer Service Team Member
Boost Juice
10.2015 - 01.2017
Diploma - Travel and Tourism
Torrens University Australia
Queensland Certificate of Education -
Chancellor State College
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