Tayfor DIOUF
Head Of Technology Infrastructure
Dakar
Summary
About : An experienced IT leader with a proven track record in leading initiatives, devising/executing strategy, managing people and delivering change projects for enterprise class applications and infrastructure. Enthusiastic Technology Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of information technology and training in Information Security, Leadership and Project management. Motivated to learn, grow and excel in Technology area.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Technology Infrastructure Head / COB Coordinator
CITIBANK SENEGAL
Dakar
12.2006 - Current
- In-country technology oversight over key initiatives, drive execution/implementation & act as the primary interface between IT teams and business.
- Desk-side & site support activities for infrastructure across end user, network, voice, tech room, Continuity of Business management
- Project delivery with engagement of key partners, which include enterprise architecture, product leads, networks & voice engineering, application managers, PMO, risk & controls, information security, procurement, finance etc.
- Escalation point for critical production issues affecting Senegal, raising business awareness, impact assessment, ensuring right level of support for resolution.
- Champion strategic IT initiatives in the region – key themes include end-of-vendor-support refresh, safety & soundness, standard product adoption (O365, Zoom).
- Ensure compliance to enterprise processes across change, incident, 3rd party, site, Issue & CAP management with focus on maintaining audit readiness at all times.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Led projects and analyzed data to identify opportunities for improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
Technology Assistant
CITIBANK SENEGAL
Dakar
12.2006 - 08.2008
- Desk-side & site support activities for infrastructure across end user, network, voice, tech room
- Project delivery with engagement of key partners, which include enterprise architecture, product leads, networks & voice engineering, application managers, PMO, risk & controls, information security, procurement, finance etc.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Set up and maintained Microsoft OS based servers.
- Installed and configured software and hardware.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Information Technology Assistant
SONATEL-ORANGE SENEGAL
Dakar, SENEGAL
01.2002 - 12.2006
- Technical support to Head of Department EQUIP, in charge of technological surveys and financials
- In charge for acquisition of hardware (personal computers and laptops, printers, scanners…): Drafting of specifications, technical studies of suppliers offers and provisional adjudication;
- In charge of management of end-users' devices: Administrative management of PC, printers … of ORANGE (more than 1400 personal computers, 300 laptops, 500 printers) with Winpark Actima;
- Relations with suppliers and service providers for hardware maintenance;
- Study and proposal of annual end-users' budget for renewal;
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted with updating technical support best practices for use by team.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Technology Assistant
CITIBANK Dakar
Dakar
10.1999 - 12.2001
- Desk-side & site support activities for infrastructure across end user, network, voice, tech room, Continuity of Business management
- Installed and configured software and hardware.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Core banking platform End of day batch processing;
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
Education
Master 2 - Banking And Financial Support Services
Centre De Formation De Profession Bancaire - CFPB
Dakar, Senegal 10.2012 - 12.2014
Master of Science - Computer Networking And Telecommunications
Ecole Superieure Multinationale De Telecoms ESMT
Dakar, SENEGAL 10.2004 - 07.2006
Bachelor of Science - Data-processing – Computer Sciences
Ecole Superieure Polytechnique
Dakar, SENEGAL 10.1996 - 05.1998
Skills
Analysis, design and implementation of information systemsundefined
Additional Information
OTHER TRAININGS AND SKILLS
As part of my development, I have been part of many internal workshops/training offered by the employer:
- CTI JOB Rotation Program - Project Management: 1-month Rotation in PPM team (Warsaw and Budapest CSC) – August-September 2017 – Citi Internal
- Citi Lean Apprentice Certification – Citi internal training
- 2016 EMEA AVP I LEAD program – Citi internal training
- Interconnecting Cisco Network Devices (ICND 1/2)
- Entry Level Operations (ELOPS): Nigeria August 2010 – Citi internal training
- Transition to Leadership: Johannesburg, South Africa July 2009 – Citi internal training
- Administration and support of Winpark Actima and Check Up 4 (software for management and automatic inventory of end-users devices): Noisy-Le-Grand (France)
Timeline
Master 2 - Banking And Financial Support Services
Centre De Formation De Profession Bancaire - CFPB
10.2012 - 12.2014
Technology Infrastructure Head / COB Coordinator
CITIBANK SENEGAL
12.2006 - Current
Technology Assistant
CITIBANK SENEGAL
12.2006 - 08.2008
Master of Science - Computer Networking And Telecommunications
Ecole Superieure Multinationale De Telecoms ESMT
10.2004 - 07.2006
Information Technology Assistant
SONATEL-ORANGE SENEGAL
01.2002 - 12.2006
Technology Assistant
CITIBANK Dakar
10.1999 - 12.2001
Bachelor of Science - Data-processing – Computer Sciences
Ecole Superieure Polytechnique
10.1996 - 05.1998
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