Tawhid Ahmed

• Provide technical support to staff and students by diagnosing and resolving hardware, software, and network issues.

• Assist in system administration, ensuring smooth operation of IT infrastructure.

• Maintain and deploy IT hardware and software across multiple departments in line with organizational standards.

• Document support procedures and create user-friendly guides to improve knowledge sharing.

• Restore essential IT services in cases of system failure, including acting as deputy to IT Manager when needed.

• Monitor system performance and ensure service continuity across all college systems.

• Coordinate with internal teams to manage asset tracking, equipment deliveries, and record-keeping.

• Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
• Delegated tasks appropriately, achieved balanced workload among team members.
• Facilitated monthly training sessions for enhanced staff performance.
• Identified potential risks and mitigated them through proactive measures.
• Implemented company policies effectively, maintained high standards of service delivery.
• Coordinated with other supervisors to maintain consistency across shifts.
• Provided constructive feedback to staff for improved performance levels.