Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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TAWANDA CHIWIRA

TAWANDA CHIWIRA

Bus Operations/Transport Specialist
COLCHESTER

Summary

Dedicated Bus and Transport Operations professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.

Overview

24
24
years of professional experience
12
12
years of post-secondary education

Work History

Deputy Operations Manager (Bus Systems)

Commonwealth Games
Birmingham
05.2022 - 08.2022
  • Lead transport system representative across various Commonwealth Games facets including training venues, competition venues, Ports of Entry, Accreditation Centres, and Games family hotels for 10,000 athletes, team, and technical officials
  • Updated schedules and timetables according to Service Level Agreements
  • Planned and documented schedules to enable seamless transportation across Commonwealth Games Route Network using tools such as Microsoft Excel
  • Simulated and tested bus networks during test events prior to games
  • Used Iventis software for planning, simulating, and developing routes and collaborating with internal and external stakeholders
  • Member of pioneering team trialling and using (Demand Response Transport) DRT app and function to transport Technical Officials to designated venues
  • This ensured flexibility and satisfaction of stakeholders with guaranteed arrivals in the case of bus challenges
  • I also encouraged and implemented the use of DRT of media officials as well
  • Managed loading zones, embarkation and disembarkation during peak ingresses and egresses
  • Bus systems lead for Games sports technical officials for all accommodation and competition venues
  • Identified, rectified, and fed back operational challenges to Transport Operations Centre (TROC) and Stagecoach who were the official bus provider for the Commonwealth Games
  • Successfully implemented operational changes during games time to ensure media and technical officials arrived at their designated.
  • Collaborated with team members to achieve target results.
  • Carried out day-to-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.

Tour and Event Manager

Zimfest Live
01.2017 - Current
  • Leading daily operations and logistics of international artists' logistics within the UK including coordination of rehearsals, sound checks, festival performances
  • Facilitated an attendance increase of 85% to 6000 people since 2017 through proactive marketing and community engagement and stakeholder engagement
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Mapping, planning, and implementing transport plans for artists and VIP attendees including ports of entry
  • Managing transportation and logistics budget for the festival
  • Managing driver pool that achieved 100% on-time artist arrival at festival
  • Maintaining risk assessment and register
  • COVID 19 risk mitigation lead
  • Controlled £30,000 stakeholder engagement budget for artists including hospitality, logistics and per diem for 2019 and 2021
  • Post event feedback, data processing and analysis.

Quality Assurance Manager

Banya Family Placement Agency
10.2018 - 07.2019
  • Managed compliance and conducted quality assurance checks for agency dealing with pre-school, primary, and secondary school going young persons from disadvantaged environments including unaccompanied minors, disruptive households, behavioural challenges, and single mother placement situations
  • Head of Administration and Human Resources
  • Implemented new quality assurance standards.
  • Assured compliance within guidelines of the Children Act and OFSTED legislation including safeguarding
  • Created and generated reports to monitor KPIs
  • Documented, monitored, and tracked all facets of quality assurance.

Panel Chairman

Zimbabwe Achievers Awards
London
01.2016 - 01.2018


  • Supervised and collaboratively worked with a panel of judges in the research of nominees
  • Planning, scheduling, controlling, and managing of meetings and research
  • Delivered presentations to internal and external stakeholders
  • Oversaw hospitality of VIPs and Guests of Honour on nights of award ceremony.

Care Manager

FRANTEC
05.2011 - 07.2017
  • Gained experience in project planning and management, recruitment, retention, and ensured compliance of support workers
  • Assessed training needs of workers and management in line with CQC, industry, and company requirements
  • I devised and developed new psychometric test for prospective employees orientated towards the care industry and made use of real-life scenarios such as medication preparation
  • Maintained company HR Policies and Procedures and updated as and when required
  • Managed supervisions and appraisals
  • Led disciplinary procedures and workplace conflict resolution
  • Scheduled and coordinated placements of workers and Service Users in a dynamic placement setting
  • Conducted static and dynamic risk assessments
  • Planned logistics of placements and liaising with the field supervision team for changeovers and clients’ accesses to community
  • Used Excel and People Planner to schedule, document, and generate reports
  • Customer facing primary contact for external stakeholders on visits
  • Troubleshot care provision issues, risk assessed, and risk mitigated client environments
  • Observed, supervised, and assessed worker practices
  • Cascaded new practice methodology.

Professional Athlete and Volunteer Assistant Coach

SELF/University of Idaho
01.2000 - 05.2006

Automotive Engineering Apprenticeship

Dairibord Zimbabwe Limited
01.1993 - 01.1996
  • Maintenance for national and international spanning dairy company
  • Specialised in diesel mechanics for light vehicles, heavy vehicles and trailers including articulated vehicles.

Education

Master of Science - International Project Management

Northumbria University
London
09.2019 - 05.2020

Bachelor of Science - Management And Human Resources

University of Idaho
Moscow, Idaho
01.1996 - 12.2001

Bachelor of Science - Information Systems And Production/Operations Management

University of Idaho
01.1996 - 12.2000

Skills

    Interpreting Service Level Agreements

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Accomplishments

    2022 – World Athletics Diamond League, Birmingham. Worked with Transport for West Midlands overseeing ingress and gress. This involved loading spectators at James Watt Queensway loadzone and egress at the Alexander Stadium Transport Mall

    2022 – British Grand Prix, Silverstone. Assigned own loadzone for peak egress at the Silverstone grand prix.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Give me the opportunity to take a first step and you will not be disappointed.
Tawanda Chiwira

Timeline

Deputy Operations Manager (Bus Systems)

Commonwealth Games
05.2022 - 08.2022

Master of Science - International Project Management

Northumbria University
09.2019 - 05.2020

Quality Assurance Manager

Banya Family Placement Agency
10.2018 - 07.2019

Tour and Event Manager

Zimfest Live
01.2017 - Current

Panel Chairman

Zimbabwe Achievers Awards
01.2016 - 01.2018

Care Manager

FRANTEC
05.2011 - 07.2017

Professional Athlete and Volunteer Assistant Coach

SELF/University of Idaho
01.2000 - 05.2006

Bachelor of Science - Management And Human Resources

University of Idaho
01.1996 - 12.2001

Bachelor of Science - Information Systems And Production/Operations Management

University of Idaho
01.1996 - 12.2000

Automotive Engineering Apprenticeship

Dairibord Zimbabwe Limited
01.1993 - 01.1996

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TAWANDA CHIWIRABus Operations/Transport Specialist