TAWAKALITU OMOLARA USMAN
Summary
Dynamic and results-oriented professional with extensive experience in customer service and hospitality. Excelled in creating memorable dining experiences through exceptional interpersonal skills and allergy awareness. Proven ability to manage high-pressure situations and multitask efficiently, ensuring customer satisfaction and operational excellence. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waiting Staff / Front of House Staff Member
Blue Arrow
02.2024 - 06.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Ensured guest satisfaction by quickly addressing any special requests or dietary restrictions in their meal orders.
- Managed multiple tables simultaneously, ensuring accurate order placement and prompt service.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Waitress
Tapa Revolution
09.2023 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customers' questions, recommended items, and recorded order information.
Waitress / Barista
Pinsent Masons (ISS)
01.2023 - 09.2023
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Packaged bagels, muffins and other food items for customer purchase.
- Processed orders and sent to kitchen employees for preparation.
Education
Master of Science - Health And Safety
LEEDS BECKET UNIVERSITY
Leeds, United Kingdom01.2024
Bachelor of Science - Micro Biology
ECOLE SUPERIEURE SAINTE FELICITE
Cotonou, Benin 09.2021
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional Appearance
- Handling Complaints
- Allergy awareness
- Payment Processing
- Multitasking
- Safe Food Handling
- Self Motivation
- Interpersonal Skills
- Excellent Communication
- Organizational Skills
- Time Management
- Multitasking
Certification
- Food Allergy And Intolerance Training - 2024
- Food Safety And Hygiene level 2 Training - 2024
- Health And Safety Essentials Training - 2024
Languages
English
Native language
Timeline
Waiting Staff / Front of House Staff Member
Blue Arrow
02.2024 - 06.2024
Waitress
Tapa Revolution
09.2023 - 02.2024
Waitress / Barista
Pinsent Masons (ISS)
01.2023 - 09.2023
Master of Science - Health And Safety
LEEDS BECKET UNIVERSITY
Bachelor of Science - Micro Biology
ECOLE SUPERIEURE SAINTE FELICITE
- Food Allergy And Intolerance Training - 2024
- Food Safety And Hygiene level 2 Training - 2024
- Health And Safety Essentials Training - 2024
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