Summary
Overview
Work history
Education
Skills
Timeline
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TAWAKALITU USMAN

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Barista/Hospitality

Blue Arrow
Birmingham
09.2023 - 03.2024
  • Understood and adhered to food safety and hygiene regulations.
  • Recorded guest account activity to produce accurate bills upon departure.
  • Ordered food and refreshments for client meetings within specified budgets.
  • Adhered to cleaning schedules and proactively checked all glassware and cutlery for optimal cleanliness.
  • Created, warm, friendly atmosphere through positive guest interactions.
  • Prepared conference rooms with required equipment for smooth-running meetings.
  • Prepared event spaces by setting up furniture, linen and cutlery to uniform presentation standards.
  • Cultivated welcoming front of the house (FoH) environment, demonstrating enthusiasm to build positive rapport with guests and colleagues.
  • Provided attendees with detailed information regarding product availability, menu options and food allergens.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Washed and chopped raw ingredients to use in cold or cooked food items.
  • Created speciality drinks according to exact customer requests and preferences.

Waitress

Fint
Leeds united kingdom
01.2023 - 09.2023
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Increased order value by upselling sides, drinks and desserts.
  • Managed timing standards in food deliveries to minimise delays.
  • Prepared tables for guests and reset tables between customers.
  • Informed customers regarding ingredients used to address allergy and dietary issues.
  • Verified completed orders and served guests at tables.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Practice healthy and safety measures to comply with regulations.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept appropriate stock levels to match expected demand.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Stayed up to date on menu changes to accurately answer customer queries.

Barista

Pause Cafe and Espresso Bar
Lagos Nigeria
04.2021 - 05.2022
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.

Customer service representative

Shopify
Lagos, Nigeria
07.2017 - 06.2018
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Delivered high-quality results within budget and timeframe targets.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Handled high volume calls to address customer inquiries and concerns.
  • Monitored and updated stock levels and inventory databases.

Education

Masters Degree - Health and Safety

Leeds Beckett university
United Kingdom
01.2023 - 01.2024

Bachelor of Science - Micro Biology

Ecole Superieure Sainte Felicite
Cotonou, Benin
07.2018 - 09.2021

Skills

  • Leadership
  • Time Management
  • Knowledge of Microsoft Office tools
  • Multi-tasking
  • Strong analytical skills and attention to details
  • Reliable and result oriented
  • Self determined
  • Ability to adapt to a new environment

Timeline

Barista/Hospitality

Blue Arrow
09.2023 - 03.2024

Waitress

Fint
01.2023 - 09.2023

Masters Degree - Health and Safety

Leeds Beckett university
01.2023 - 01.2024

Barista

Pause Cafe and Espresso Bar
04.2021 - 05.2022

Bachelor of Science - Micro Biology

Ecole Superieure Sainte Felicite
07.2018 - 09.2021

Customer service representative

Shopify
07.2017 - 06.2018

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TAWAKALITU USMAN