Tavleen Kaur
Gravesend,Kent
Summary
Organised and dependable 2nd Assistant Manager with 4 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
4
4
years of professional experience
Work history
2nd Assistant Manager
McDonald's Galms LTD
Greenhithe, Kent
12.2022 - Current
- Oversaw daily operations to achieve high productivity levels.
- Monitored and updated stock levels and inventory databases.
- Displayed energy and enthusiasm in fast-paced environment.
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- In charge of crew schedule
- In charge of Training
Shift manager
McDonald's Galms LTD
Gravesend , Kent
05.2021 - 12.2022
- Increased team efficiency by analysing staff and equipment performance.
- Monitored supply levels to maintain proactive approach to handling shortages and maintaining manufacturing schedules.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Trained new hires and set up mentoring relationships to drive team performance.
Crew trainer
McDonald's Galms LTD
Gravesend , Kent
10.2020 - 05.2021
- Provided one-on-one coaching to employees needing improvement in performance.
- Role modelled ideal behaviour and standards across multiple stations.
- Developed employees' skills in new tasks or stations.
Crew Member
McDonald's Galms LTD
Gravesend , Kent
09.2019 - 10.2020
- Assessed food quality before serving customers to meet high-quality standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Diploma of Higher Education - Travel and Tourism
North Kent College
Dartford 09/2019 - 06/2022
Skills
- Sales monitoring
- Orienting and training
- Operational support
- Target motivated
- Leadership
- Team building
- Time management
- Communication skills
- Customer-focused
- Problem-solving
Languages
English, Punjabi, Hindi
Native language
Timeline
2nd Assistant Manager
McDonald's Galms LTD
12.2022 - Current
Shift manager
McDonald's Galms LTD
05.2021 - 12.2022
Crew trainer
McDonald's Galms LTD
10.2020 - 05.2021
Crew Member
McDonald's Galms LTD
09.2019 - 10.2020
Diploma of Higher Education - Travel and Tourism
North Kent College
09/2019 - 06/2022
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