Tauseef Mehdi

Managing a team of IT professionals, conducting performance reviews and implementing corrective actions to improve team efficiency by 37% using Operational KPI tools

Enhancing the service desk's function by adopting ITIL best practices.

Implementing training programmes to enhance employee competencies and knowledge base (KB).

Overseeing the incident management process, minimising business disruptions.

Have already reduced operational costs with effective budget management strategies, including a 47% reduction in backup costs (£42K to £18K).

Meeting customer SLAs, ensuring quality and functionality standards were consistently met.

Led IT infrastructure management, overseeing system administration and support teams to ensure seamless operations across global locations.

Designed and implemented security solutions using Fortigate firewall and configured enterprise-wide LANs, WANs, and VPNs, improving network performance by 20%.

Managed the budget, conducted financial forecasts, and successfully reduced the overall IT operational costs by 11%.

Directed a team of IT professionals, promoting growth and accountability through performance reviews. Implemented corrective actions that increased team efficiency by 40%.

Maintained virtualised environments using VMware and Microsoft Azure and 365 tools, ensuring high availability and performance for AI-powered platforms.

Oversaw the installation and maintenance of hardware and software across the organisation’s network, ensuring optimal performance.

Managed IT assets, including lifecycle management and documentation, reducing operational inefficiencies by 25%.

Collaborated with vendors to secure cost-effective pricing, achieving an 18% reduction in IT expenses.

Provided systems administration and support for both Audio Visual (AV) and IT sides of the business.

Implemented security of the network, data, and communication systems.

Monitored TPN/MPAA cybersecurity framework compliance and audit requirements for commercially sensitive content.

Implemented virtualisation solutions using VMware and Hyper-V, enhancing system scalability and efficiency.

Took ownership of all submitted tickets through Spiceworks Helpdesk - providing fault isolation and support for a range of technologies.

Conducted research into IT issues and AV products, providing recommendations that informed strategic decision-making.

Took part in development projects to ensure all hardware and operating systems are up to date.