Tatum Leigh Sandham

Occupational Health (Large-Scale Infrastructure Project)
As Client Services Manager for a high-profile infrastructure project supporting over 7,000 employees, I lead a team of seven and support a clinical workforce of 40+, ensuring the seamless delivery of occupational health services. I oversee daily operations, aligning service delivery with project goals, client expectations, and regulatory standards.

Key responsibilities include KPI monitoring, administrative oversight, client relationship management, and cross-functional collaboration with clinical and operational leadership. I serve as the main on-site client liaison, driving service excellence, process efficiency, and team performance.

Highlights:

• Led service delivery across a multi-year project with 7,000+ personnel
• Maintained strong client partnerships and represented services at senior meetings
• Enhanced administrative workflows and supported clinical alignment with evolving project needs
• Fostered a high-performance culture within a multi-disciplinary team

Provided high-level executive support to the CEO of a dynamic forex trading firm, managing complex calendars, coordinating international travel, preparing confidential reports, and acting as a liaison between the CEO and internal/external stakeholders. Played a key role in streamlining administrative workflows, supporting business operations, and maintaining efficient communication across departments in a fast-paced financial environment.

Efficiently managed client relationships by delivering exceptional service across multiple channels. Handled customer enquiries and resolved complaints with a focus on client satisfaction and retention. Provided support and guidance on digital banking platforms, ensuring seamless user adoption. Operated in a multifunctional capacity, collaborating across departments to enhance service delivery and maintain compliance with banking standards.

Delivered frontline banking services by handling cash transactions, administrative enquiries, and client support with accuracy and efficiency. Responsible for processing bank transfers and serving as a treasury custodian, maintaining strict control over cash flow and security protocols. Oversaw the loading and balancing of ATMs, managing large volumes of cash while ensuring compliance with operational and audit standards. Demonstrated strong attention to detail in a high-responsibility, multi-functional environment.

• Collaborated closely with team members to achieve targets.

Provided comprehensive administrative support within the branch, ensuring the smooth execution of daily banking operations. Responsibilities included managing and processing bank documentation, handling interbank transfers, and overseeing all incoming calls and client queries. Acted as custodian of the branch safes, maintaining strict security protocols. Conducted FICA compliance checks, authenticated client identities, and ensured proper documentation. Coordinated approval and sign-off processes for various transactions, maintaining adherence to regulatory and operational standards.