Tattianna Haslam

• Demonstrated exceptional customer service: greeting, qualifying, and onboarding new clients from footfall, telephone and web in one of the highest turnover galleries in London.

• PA to gallery manager, to ensure smooth running of gallery
• Client Relationship Management: Nurturing relationships with new and existing clients, matching our portfolio with their tastes and collections.
• Sales Strategy: Proactively generating new leads, re-engaging lapsed clients, and nurturing potential buyers, if footfall is low, reaching out to 20 clients daily.
• Consultative Sales: Attending home approvals, ensuring every client interaction is personal, offering honest feedback and guidance within their space

• Planned and executed exclusive events providing VIP experience for my clients.

• Demonstrated respect, friendliness and willingness to help wherever needed, fostered team environment to hit gallery target
• Worked flexible hours, covering nights, weekends and bank holidays as well as attending company events out of hours.
• Displayed energy and enthusiasm in fast-paced environment as well as a positive attitude throughout

• Produced a public art exhibition at Indra gallery for artist Petter Schölander
• Thinking outside the box and challenging artist on practicalities of building exhibition.
• Spearheaded creative meetings to generate innovative ideas
• Managed budgets, ensuring cost-effective production execution
• Curatorial text for brochure
• Set design and building
• Delegation of production team for set up day
• Organisation of music equipment, transport and client guest list
• Liaised with post-production team to ensure quality output and safely deconstructing exhibition
• Implemented health and safety procedures in gallery space, maintaining crew well-being
• Publicly introduction speech

• Face to face canvasser - liaising and forming relationships with clients, encouraging them to start a subscription
• Setting up and working at events including: trade shows, music festivals, pop up shops
• Calling clients to inform them of changes and providing quick solutions - maximising business potential by providing exceptional customer service to ensure client retention
• Averaged over 120 calls a day and increasing the SPS by over 50%
• Utilised professional sales techniques to persuasively communicate and empathise with clients
• Consistently achieved against personal goals and KPIs to improve overall company sales
• Strengthened brand reputation with impeccable professionalism and integrity.

• Well-practised in people management - experienced in delegation of responsibilities
• Supervising key responsibilities within the workplace- implement training for the new staff
• Analysing the needs of the business to the benefit of the customer - Evaluating stock control
• Building relationships internally and externally - sustaining and building a community
• Offered instruction, coaching and motivation for enhanced team morale

• Time management skills - working with speed and efficiency under pressure, managed multiple tickets allowing the team to work at a faster pace
• Routinely displayed attention to detail - understanding the customer's needs - nurturing customer loyalty by remembering personal preferences
• Skillfully upsold promoted items on beverage lists and café menu
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service
• Barista trained