Tatsuki Hashima
160 Boston Road,Hanwell
Summary
Enthusiastic individual with a solid background in customer service, showcasing adaptability and strong communication skills in fast-paced environments. Demonstrates initiative in building relationships with customers and supporting team operations, ensuring a high level of service and satisfaction. Ready to leverage teamwork and time management abilities to enhance overall operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Team Member / Drink Maker
居酒屋竹子 Japanese style Pub Takeko
Tokyo, Japan
05.2025 - 03.2026
- Delivered exceptional service to customers in a fast-paced environment to enhance overall satisfaction and loyalty.
- Executed efficient drink preparation during peak hours to enhance customer service experience.
- Facilitated strong communication with kitchen and team members to enhance operational efficiency.
- Delivered exceptional customer service by proactively addressing inquiries and resolving issues.
Front of House Team Member & Drink Staff
串焼と手造料理トラットリ家えるビスHandmade Cuisine-Trattoriya Elvis
Tokyo, Japan
04.2022 - 03.2026
- Oversaw customer service operations from seating to billing.
- Prepare a diverse range of alcoholic and non-alcoholic drinks to enhance customer experience and satisfaction.
- Cultivated strong relationships with regular customers to enhance customer retention and loyalty.
- Cultivated a loyal customer base through exceptional service and effective communication, contributing to izakaya's reputation as a highly desirable dining destination with long queues and exclusive reservations.
- Facilitated team operations during peak service periods.
Waiter
くら寿司 Kura Sushi
Tokyo, Japan
08.2021 - 01.2022
- Directed customer interactions and managed order processes efficiently.
- Facilitated cleanliness and smooth table turnover in a fast-paced dining environment.
Kitchen Staff Member
McDonald's
Tokyo, Japan
10.2020 - 06.2021
- Orchestrated operations in fast-paced kitchen environment, ensuring efficiency and high-quality output.
- Ensured compliance with food safety and hygiene standards to maintain a safe dining environment.
- Developed effective collaboration and prioritisation strategies to enhance team productivity.
Education
Master of Science - Architecture
Graduate School of Hosei University
Tokyo01-2029
Bachelor of Science - Architecture
Hosei University
Tokyo01-2026
Skills
- Customer service
- Team collaboration
- Clear communication
- Time management
- Drink preparation
- Relationship building
- Teamwork
- Flexibility
- Efficient under pressure
- Positive and approachable
- Order taking
- Table setting
Languages
Japanese
First Language
English
Intermediate
B1
Certification
- Youth Mobility Scheme visa (expires on 01/04/2028)
Timeline
Front of House Team Member / Drink Maker
居酒屋竹子 Japanese style Pub Takeko
05.2025 - 03.2026
Front of House Team Member & Drink Staff
串焼と手造料理トラットリ家えるビスHandmade Cuisine-Trattoriya Elvis
04.2022 - 03.2026
Waiter
くら寿司 Kura Sushi
08.2021 - 01.2022
Kitchen Staff Member
McDonald's
10.2020 - 06.2021
Master of Science - Architecture
Graduate School of Hosei University
Bachelor of Science - Architecture
Hosei University