Tatjana Boricic
London,UK
Summary
Fashion Marketing Graduate with a blend of innovative thinking and refined customer service expertise honed in high-end retail environments. With a keen eye for detail and creative storytelling, excels in fostering trusting relationships with diverse clientele. Passionate about leveraging marketing and communication skills to drive impactful solutions and enhance brand experiences in a socially responsible and sustainable manner.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Sales Associate
Thom Browne
London
07.2025 - 02.2026
- Introduced clients to Thom Browne's unique brand identity, contributing to greater clientele engagement and brand awareness.
- Delivered personalised styling advice to 50+ clients weekly, driving higher customer satisfaction, improved retention, and increased average transaction value (ATV).
- Built comprehensive clientele profiles via Salesforce Inc., to better understand individual needs and develop tailored shopping experiences.
- Proactively addressed clientele feedback and resolved concerns efficiently, maintaining a seamless luxury experience.
- Worked collaboratively with the team to meet and exceed monthly sales targets, enhancing overall store performance.
- Produced product visual lookbooks and supported the team with the optimisation of visual merchandising across the store.
- Lead the training of new staff members to improve team efficiency.
Luxury Sales Consultant
Pierre Marcolini
London
11.2024 - 12.2024
- Facilitated customer understanding of Pierre Marcolini's brand history to enhance awareness.
- Showcased luxury chocolate offerings to customers effectively.
- Supported the team with meeting monthly sales targets through collaboration and upselling strategies.
- Assisted with visual merchandising to elevate store presentation.
- Maintained high standards of professionalism in all interactions.
Sales Assistant
SOHO Creamery
London
06.2023 - 07.2023
- Assisted customers at Soho Creamery's pop-up store.
- Utilised excellent communication skills to provide detailed product information and increase sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
Casual Assistant
JW Marriott SteakHouse
London
05.2022 - 08.2022
- Assisted the General Manager in daily operations, ensuring all guests received a high standard of service.
- Gained professional experience in a fast-paced, prestigious environment, developing a strong foundation in customer care.
Education
BA (Hons) - Fashion Marketing
Regent's University London
London 09.2020 - 07.2024
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Obrazovani Sistem "Rudjer Boskovic" (OS)
Belgrade 09.2017 - 06.2019
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Chartwell International School (CIS)
Belgrade 09.2015 - 07.2017
Skills
- Creative Thinking
- Communication
- Customer Service
- Innovation
- Team Work
- Attention to Detail
- Sales
- Client Relationship Management
- Trend Analysis
- Microsoft Office
- Adobe InDesign
LANGUAGES
English, Serbian
Native
Timeline
Sales Associate
Thom Browne
07.2025 - 02.2026
Luxury Sales Consultant
Pierre Marcolini
11.2024 - 12.2024
Sales Assistant
SOHO Creamery
06.2023 - 07.2023
Casual Assistant
JW Marriott SteakHouse
05.2022 - 08.2022
BA (Hons) - Fashion Marketing
Regent's University London
09.2020 - 07.2024
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Obrazovani Sistem "Rudjer Boskovic" (OS)
09.2017 - 06.2019
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Chartwell International School (CIS)
09.2015 - 07.2017