TATIANA SVET
LONDON,United Kingdom
Summary
Dedicated hospitality professional with a strong focus on customer service and compliance with hygiene regulations. Demonstrates expertise in staff training, reservation software proficiency, and stock rotation practices. Skilled in understanding dietary requirements, using digital ordering systems, and handling cash and payments efficiently. Resilient under pressure with a proven ability to work within multidisciplinary teams. Committed to delivering outstanding customer service and ensuring smooth opening and closing procedures.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
ATFC Limited
London
07.2024 - Current
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Utilised professional communication skills to resolve customer complaints.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
Education
Bachelor of Science - Construction Management
London Metropolitan University
London 09.2024 -
Skills
- Hygiene regulations compliance
- Staff training capabilities
- Reservation software proficiency
- Stock rotation practices
- Dietary requirements understanding
- Digital ordering system use
- Resilient under pressure
- Hospitality-Focused mindset
- Cash handling
- Customer Service
- Payment Processing
- Opening and closing procedures
- Multidisciplinary teamwork
- Outstanding customer service
Certification
- Certificate Equality and Diversity
- PCI Data Security Standards
- COSHH in a Food Environment
- Advanced Diploma in Accounting and Finance Level 7
- Bookkeeping
Languages
English
Fluent
Romanian
Native
Russian
Native
Italian
Intermediate
Timeline
Bachelor of Science - Construction Management
London Metropolitan University
09.2024 -
Waitress
ATFC Limited
07.2024 - Current
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