Tatiana Mocanu

• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Dealt with customer complaints and rectified product and service issues.
• Managed staff rotas, planning workloads effectively and strategically.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Identified operational problems and proposed solutions to management, improving service efficiency.

• Conducted operation and procedure assessments to determine weaknesses, areas for improvement or inefficiencies.
• Kept up-to-date and proactive with outstanding balances by following up with customers.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
• Minimised loss by negotiating payment terms directly with clients.
• Created reports on money owed, outstanding balances and financial losses to keep up-to-date and follow-up on debts.

• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
• Investigated missing items, discrepancies and losses.
• Updated inventory management systems to improve product availability data.
• Managed stock rotations to balance inventory of perishable products and minimise wastage.

• Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
• Completed work following safety rules for best working practices.
• Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance.
• Independently worked through high-volume orders using initiative and self-motivation, consistently hitting deadline targets.

Decorated fondant and soft-frosted style cakes daily.

• Collaborated with customers to design personalised confectionery for various occasions, ensuring timely completion to specification.
• Worked by hand and with mixing machinery to combine taking ingredients and chocolates.
• Resolved customer concerns in positive, constructive manner.
• Produced delicious and attractive biscuits, pastries and pies for customers.
• Designed displays to showcase baked produce.
• Hand-crafted standard and bespoke chocolates to highest quality standards.