Tatiana Minascurta
London ,Greater London
Summary
Motivated and reliable professional with extensive experience in customer-facing roles. Skilled at delivering excellent customer service, building positive relationships, and working effectively in fast-paced environments. Organised, adaptable, and able to manage multiple priorities while maintaining high standards of professionalism.
Overview
4
4
years of professional experience
Work history
Administrator
Aesthetic Clinique
London, West Hampstead
2025.02 - Current
- Completed data entry tasks whilst adhering to strict deadlines.
- Provided comprehensive secretarial support to managing director, ensuring smooth daily operations within executive suite.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Answered phone calls, resulting in excellent customer service provided to clients.
Passenger Service Agent
GH London
London, Hillingdon
2023.04 - 2024.07
- Provided excellent customer service while being at the check in desk.
- Stayed updated on changes to travel regulations and required documentation.
- Instructed passengers on safety procedures and answered passenger enquiries.
- Assisted and helped passengers when doing kiosk.
- Performed boarding gate duties in line with airline schedule.
- Led timely check-in procedures to facilitate departures in line with schedule.
- Provided warm and friendly welcome to all customers.
- Handled disruption cases such as denied boarding situations or flight cancellations calmly.
Retail Assistant
JD Sports
London, Feltham
2022.03 - 2023.03
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Dealt with customers complaints and provided excellent customer service while being on tills.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Bachelor of Science - International Tourism Management
University of West London
London 10/2023 - 07/2026
Diploma of Higher Education - Travel and Tourism
Uxbridge College
Uxbridge 09/2021 - 07/2023
GCSEs -
Parkside Studio College
Hayes 11/2019 - 06/2021
Skills
- Effective communication skills
- Problem solving
- Teamwork
- Customer service
- Great time management
- Check-In system operation
- Multitasking efficiency
- Highly organised
Timeline
Administrator
Aesthetic Clinique
2025.02 - Current
Passenger Service Agent
GH London
2023.04 - 2024.07
Retail Assistant
JD Sports
2022.03 - 2023.03
GCSEs -
Parkside Studio College
11/2019 - 06/2021
Diploma of Higher Education - Travel and Tourism
Uxbridge College
09/2021 - 07/2023
Bachelor of Science - International Tourism Management
University of West London
10/2023 - 07/2026