Tatiana James
Manchester,UK
Summary
Motivated professional with proven leadership and customer service skills in fast-paced retail environments. Expertise in task coordination, staff support, and queue management, ensuring high operational standards. Recognised for problem-solving abilities and delivering exceptional customer experiences. Aiming for a Supervisor role at JD Sports to leverage resilience and communication skills for enhanced store performance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant Admin Intern
The Village Web Company
Romiley
2024.07
- Managed communication between clients and the business.
- Coordinated schedules and supported general operations.
- Used digital tools to organise tasks and improve workflow efficiency.
Shift/Store Manager
McDonald's
Sheffield / Manchester
2023.04 - 2025.12
- Managed shifts, overseeing team performance, food safety, and customer satisfaction during peak periods.
- Supervised and trained new and existing crew members, ensuring consistent standards and strong team development.
- Resolved customer issues efficiently while maintaining high service standards and representing management leadership.
- Oversaw stock management, store presentation, and compliance with health & safety procedures across the shift.
Barista
Costa Coffee
Cuffley, Hertfordshire
2019.09 - 2020.12
- Delivered high-quality service during busy rush periods.
- Promoted products and seasonal items to drive sales.
- Maintained cleanliness, stock rotation, and equipment safety.
- Built positive customer relationships and handled complaints professionally.
Education
Level 3 Skills Bootcamp - Software Development
The Skills Network
2024.04 - 2024.05
Level 3 Advanced Manufacturing Engineering - undefined
Oaklands College
2019.09 - 2021.05
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Mount Grace Secondary School
2016.09 - 2019.05
Skills
- Team leadership and staff support
- High-level customer service
- Problem-solving and conflict resolution
- Fast-paced time management
- Cash handling
- Organisation and multitasking
- Stock management & shop floor presentation
- Training and mentoring new staff
- Communication and interpersonal skills
- Resilience, adaptability, and reliability
- Sales Leadership
- Product knowledge
- Analytical-thinking
Certification
- Enhanced DBS Check (Willing to Obtain)
- Safeguarding and Child Protection Awareness
- First Aid Trained
Additional Strengths
- Passion for fashion, sport, and active retail environments.
- Confident communicator who can motivate and support a team.
- Strong work ethic with a reliable and professional attitude.
Timeline
Assistant Admin Intern
The Village Web Company
2024.07
Level 3 Skills Bootcamp - Software Development
The Skills Network
2024.04 - 2024.05
Shift/Store Manager
McDonald's
2023.04 - 2025.12
Barista
Costa Coffee
2019.09 - 2020.12
Level 3 Advanced Manufacturing Engineering - undefined
Oaklands College
2019.09 - 2021.05
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Mount Grace Secondary School
2016.09 - 2019.05