Tatiana Da Silva
London,UK
Summary
Enthusiastic and hardworking with over three years of experience in the Hotel industry and recently progressed to the Events and Sales alongside completing my degree in Tourism Management. I’ve built strong skills in communication, organization, and teamwork. I’m a quick learner who enjoys taking on new challenges, adapting to different roles, and contributing positively to any work environment.
Overview
4
4
years of professional experience
Work history
Groups and Events Executive
London Marriott Hotel Grosvenor Square
Mayfair, London
2025.06 - Current
- Coordinate and execute a wide range of events including corporate functions, awards and conferences.
- Developed and presented detailed proposals for events hosting up to 528 attendees.
- Coordinating seamlessly with hotel departments, including leading pre-event planning (BEO) meetings, strategy discussions, and forecast reviews.
- Applied hotel sales strategies to drive revenue growth and increase booking conversion rates - overachieving my quarterly goal by 142%.
- Conduct site visits and event briefings, ensuring compliance with safety, service, and quality standards.
Rooms Controller
St. Pancras Renaissance Hotel
London
2024.10 - 2025.06
- Responsible for spearheading projects within the hotel to drive revenue based projects and training the Front Office team to ensure procedures are carried out effectively.
- Acting as the intermediate between Front Office Supervisors and Management to create a strong connection between the team.
- Key central position in which all departments relay information to, in order to focus allocation to our guest needs.
- Acting as the Finance intermediate for the Front Office team to ensure guest payments are up to date and all backups for refunds have been correctly submitted by the team.
- Ensuring pre-arrival planning is undertaken to maximise guest satisfaction.
- Responsible for the Balancing of Opera and Marsha to fit in with revenue strategies, driving guest satisfaction combined with revenue.
- Weekly sit downs with Sales to discuss incoming groups, ensuring all VIPs are looked after. Resulted in multiple high profile groups making the hotel a frequent location for corporate events.
Front Office Supervisor
St. Pancras Renaissance Hotel
London
2023.11 - 2024.10
- Responsible for the supervision and coordination of daily Front Office Operations, including ensuring all teams are performing their duties to the necessary level.
- Took on the role of Manager on Duty during shifts, acting as the main point of contact during emergencies or guest issues.
- Created and submitted progress reports to upper management.
- Deal with complex and difficult customer complaints calmly and professionally, providing effective solutions for continued customer satisfaction.
- Delivered new hire training and mentored established staff on processes and procedures.
Front Desk Associate
St. Pancras Renaissance Hotel
London St. Pancras
2022.09 - 2023.11
- Responsible for welcoming guests in a friendly and professional manner to a prestigious property.
- Maximised hotel revenue through effective upselling, contributing to 18% of the total upsell within a year.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Mastered the use of specialized computer systems including Opera, Marsha and Freedom Pay for reservations, payments and room operations.
- Working on daily reports to check any credit risks.
Education
Bachelor of Arts - Tourism Management
University of East London
London 9 2021 - 5 2025
Skills
- Leadership
- Teamwork
- Communication
- Critical Thinking
- Multitasking
- Active listening
- Resilience
Languages
English
Fluent
Portuguese
Native
Timeline
Groups and Events Executive
London Marriott Hotel Grosvenor Square
2025.06 - Current
Rooms Controller
St. Pancras Renaissance Hotel
2024.10 - 2025.06
Front Office Supervisor
St. Pancras Renaissance Hotel
2023.11 - 2024.10
Front Desk Associate
St. Pancras Renaissance Hotel
2022.09 - 2023.11
Bachelor of Arts - Tourism Management
University of East London
9 2021 - 5 2025