Tatiana Carver

Job Description

• Gained proficiency in bookkeeping, handling finances, payroll, invoicing, and VAT submission using Xero
• Maintained a high level of attention to detail, ensuring accuracy in various administrative tasks
• Led comprehensive office administration, ensuring smooth day-to-day operations and an organised work environment
• Fostered close collaboration with Affiliates, streamlining operations for enhanced efficiency
• Successfully navigated interactions with multiple departments, including IT developers, design, and marketing, while spearheading a project
• Played a pivotal role in conceptualising and executing a Loyalty Program for VIP clients, expanding traditional skills
• Orchestrated intricate stakeholder communication, attending meetings, and utilising AI for notetaking
• Managed complex diaries efficiently, facilitated travel and visa arrangements, and organised company events
• Attended industry related exhibitions, effectively generating new business leads, and expanding the company's network
• Exhibited adaptability by successfully coordinating workshops abroad, showcasing international workshop management experience
• Exercised the highest level of discretion in handling sensitive information and maintaining confidentiality

Job Description

● Advising clients on luxury property sales and lettings, both residential and commercial

● Giving recommendation on financial and legal services

● Creating a superior service catering specifically for the foreign investors

● Providing exceptional service to homeowners ensuring all enquiries and issues are handled in a professional and timely manner.

● Building and maintaining effective relationship with both clients and external providers

● Dealing with complaints and managing complex issues

● Ensuring policies and procedures in line with all legislations and business needs

● Monitoring that properties are maintained in a good condition (instructing contractors or working

with the appointed managing agent)

● Dealing with all incoming correspondence (postal or emails)

● Directly supporting director with administration and general PA duties

● Inputting new and updated information onto the in-house system, making sure all the data is relevant and kept up to date.

● Preparing and chasing invoices

● Exercised the highest level of discretion in handling sensitive information and maintaining confidentiality

Job Description

• Planning, scheduling, and reviewing workload and manpower to make sure targets are being met on a cost-effective basis
• Maximizing the overall income and profitability of my offices
• Recruitment & HR processes
• Coaching and developing skills to breed high performing teams
• Monitoring employee productivity and optimizing procedures to reduce costs
• Generating new business leads by implementing a marketing strategy and networking with other businesses
• Establishing, managing, and maintaining a qualified lead pipeline
• Providing liaison between management teams, workforce planning, quality, and training functions
• Health & Safety implementations
• Implementing policies and procedures in line with all legislations and business needs
• Managing payroll
• Managing complaints

Job Description

● Identify new markets and business opportunities

● Maintain a strong relationship with all Landlords to help acquire future business with them

● Manage the office and team to a company standard

● Liaise with Area Manager/Partners on staff performance, market conditions and any issues that arise.

● Dealing with all incoming inquiries (walk ins, telephone, and email)

● Registering applicant's details and property requirements.

● Booking and conducting viewings and valuations to achieve a larger property portfolio.

● Provide customers with quotations.

● Promote additional services to existing clients and customers.

● Negotiate the terms of an agreements between all parties and close deals/sales.

● Liaising with Landlords and Tenants

● Create file/record a deal and send copies to the property management.

● Oversee and contribute to any marketing ideas/campaigns

● Touting for new business – cold calling, door knocking

● Advertising – photograph/description of properties advertise on property websites