Tatiana Badea
Casino Dealer
Bucharest
Summary
Energetic Casino Dealer offering 19-year background operating and supervising all kind of different table games. Comfortable working in fast-paced, noisy environment and standing for long periods of time. Expertise in cash and chip transactions, shuffling and diminishing table gaming discrepancies. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Game Presenter
OnAir Entertainment
10.2023 - Current
- Increased game participation through effective communication and rapport-building with players.
- Developed strong relationships with casino staff to facilitate efficient coordination between departments during events or promotions involving the gaming area.
- Maintained high-quality broadcasts by adjusting camera angles, lighting, and sound levels as needed.
- Enhanced player experience by delivering engaging and informative game presentations.
- Contributed ideas for promotional events and campaigns designed to attract new players and increase overall revenue.
- Managed multiple gaming tables, ensuring smooth operations and timely rotation of games.
- Assisted in training new game presenters, providing guidance on best practices for presentation style and technique.
- Provided exceptional customer service by responding promptly to player concerns or inquiries about game rules or strategies.
- Adhered to company policies and procedures while demonstrating excellent time management skills in a fast-paced environment.
- Boosted customer satisfaction by providing clear instructions and maintaining a professional demeanor during gameplay.
Casino Supervisor
Palace Casino Bucharest
09.2016 - 12.2022
- Maintained comprehensive knowledge of all casino games offered, serving as an expert resource for both staff members and guests.
- Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
- Oversaw accurate tracking of player activity to inform targeted marketing efforts and rewards programs.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
- Collaborated with security personnel to maintain a safe and secure environment for guests and employees.
- Developed strong rapport with VIP clients, offering personalized attention and fostering loyalty to the casino brand.
- Managed gaming floor operations, ensuring a consistent flow of games and minimizing downtime.
- Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
Texas Hold'em Dealer
Veneto Club
11.2014 - 06.2015
- Game Management: Conducts Texas Hold'em poker games, including dealing cards, managing the pot, and facilitating betting rounds, while adhering to established procedures and rules.
- Customer Service: Provides friendly and professional customer service to players, including answering questions, explaining game rules, and resolving disputes or issues that may arise during gameplay.
- Chip Handling: Maintains accurate chip counts and manages chip exchanges and buy-ins for players, ensuring the integrity of the game's financial transactions.
- Game Security: Monitors the table for any signs of cheating or suspicious behavior among players and reports any concerns to casino management or security personnel.
- Pace Control: Controls the pace of the game to ensure that it runs smoothly and efficiently, while also maintaining a comfortable and enjoyable atmosphere for players.
- Player Interaction: Engages with players in a friendly and professional manner, fostering a positive gaming experience and encouraging repeat business.
- Cash Handling: Handles cash transactions related to poker games, including collecting bets, paying out winnings, and reconciling the cash float at the end of each shift.
Casino Table Inspector
Casino Queen, Bucharest
07.2011 - 10.2014
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
- Monitored chips purchases, table inventories, and player win ratios.
Casino Games Dealer
Platinum Casino, Bucharest
03.2008 - 03.2011
- Proficient in dealing various table games, including Baccarat, Texas Hold'em, Omaha, Caribbean Poker, Blackjack, Roulette, 3 Card Poker, and Ultimate Texas Hold'em.
- Strong customer service and interpersonal skills, with the ability to engage with players in a friendly and professional manner.
- Excellent technical proficiency in card dealing, chip handling, and game management.
- Sound knowledge of gaming regulations, procedures, and compliance requirements.
- Ability to maintain composure and efficiency in a fast-paced and dynamic gaming environment.
- Effective communication and conflict resolution skills, with a focus on resolving player disputes promptly and fairly.
- Flexible and adaptable to changing schedules, game types, and player preferences.
- Managed chips, conducted cash transactions, and maintained accurate chip counts in compliance with casino policies and regulatory requirements.
- Monitored table for signs of cheating, collusion, or suspicious behavior, promptly reporting any concerns to casino management or security personnel.
- Controlled game pace to ensure smooth and enjoyable gameplay experience for players, while maximizing table turnover and revenue generation.
- Interacted with players in a friendly and professional manner, fostering positive relationships and encouraging repeat business.
Casino Games Dealer
MGM Casino, Bucharest
03.2005 - 01.2008
- Contributed to a safe gaming atmosphere by reporting any rule violations or potential issues to floor supervisors immediately.
- Managed large sums of money, ensuring accurate payouts and proper handling of chips during transactions.
- Communicated effectively with both novice and experienced players, guiding them through the rules of each game when needed.
- Participated in regular training sessions to stay updated on new games, policies, and procedures within the industry.
- Worked closely with pit bosses and surveillance teams to identify possible cheating attempts or collusion between players.
- Handled high-pressure situations gracefully by staying focused on the task at hand while remaining polite and professional towards guests.
Education
License in History - History
Hyperion University
Bucharest, Romania 04.2001 -
High School Diploma -
Mihail Sadoveanu Highschool
Bucharest, Romania 04.2001 -
Skills
Speech Recognition
undefinedGym, Running, Swimming, Tennis
In my free time, I'm passionate about staying active through gym workouts, running, swimming, and tennis. The gym is where I challenge myself physically and mentally, while running allows me to connect with nature and feel energized. Swimming offers a serene escape, and tennis fuels my competitive spirit and camaraderie. These hobbies not only keep me fit but also bring joy and fulfillment to my life, shaping me into the best version of myself.
Timeline
Game Presenter
OnAir Entertainment
10.2023 - Current
Casino Supervisor
Palace Casino Bucharest
09.2016 - 12.2022
Texas Hold'em Dealer
Veneto Club
11.2014 - 06.2015
Casino Table Inspector
Casino Queen, Bucharest
07.2011 - 10.2014
Casino Games Dealer
Platinum Casino, Bucharest
03.2008 - 03.2011
Casino Games Dealer
MGM Casino, Bucharest
03.2005 - 01.2008
License in History - History
Hyperion University
04.2001 -
High School Diploma -
Mihail Sadoveanu Highschool
04.2001 -
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