Tatenda W Murombo

Shared best practices in team meetings to enhance service delivery.

Provided high-quality customer support by assisting clients with inquiries and resolving issues.

• Guided individuals through services and programmes with accuracy and empathy.
• Managed high call volumes while maintaining professionalism and compliance with policies.
• Documented cases thoroughly to ensure adherence to government regulations.
• Demonstrated strong communication, problem-solving, and time-management skills to deliver efficient solutions.

• Managed high volume of calls and emails daily for optimal service delivery.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Improved overall efficiency with time management and multitasking abilities.
• Served as primary point of contact for clients, ensuring their concerns were addressed efficiently.
• Updated records accurately after every interaction, ensuring seamless future communications with customers.
• Answered customer telephone calls promptly and improved on-hold wait times.

• In this role I was dealing with a wide range of issues or queries. I resolved customers Wi-Fi issues by running diagnostics and tests, booking out engineers and sending out replacement faulty equipment when needed. I was also helping customers understand their recent bills if they had a dispute, crediting money back if they were overcharged and helping as much as possible. While speaking to customers understanding their issues, I was using multiple systems such as Salesforce and TRIO in a fast-paced environment to reach kpi targets. I was also allowing new agents that started the company to call listen to me, allowing them to understand some issues and scenarios that they will potentially deal with. I was also giving customers updates on installation dates or potential delays. Complaint handling and empathy skills became useful in this role, because at times some customers were frustrated with the company but gave me a good review

• Provided person-centred support to individuals in supported living settings, assisting with daily living activities including personal care, meal preparation, medication administration and household tasks. Supported service users to develop independence, access the community, attend appointments and achieve personal goals. Maintained accurate records, followed safeguarding procedures and worked collaboratively with colleagues, families and healthcare professionals to deliver safe, compassionate care.

• Handling paperwork and managing filing systems. Using electronic filing systems and office software, including email, spreadsheets and databases to store documents. Ensuring adequate staff levels to cover for absences and peaks in workload. Writing letters and corresponding with service users and other professionals involved in the package of care. Managing incoming telephone calls in a professional and confidential manner.

• In this role I was responsible for ensuring the safety of our guests on the funfair whilst operating the rides and supervising play areas creating a sense of theatre whilst checking height restrictions. I was also engaging and building relationships with our guests helping them get the most from their stay. This made me improve on my communicational skills because I was interacting with different people from sometimes around the world and it was on a face-to-face basis which meant I had to always be enthusiastic and approachable.

• In this role I was a customer advisor on the phone I was responsible in providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer requirements are met. This helped improve my communicational skills due to the knowledge I had be given in training. It also helped to pay attention to detail.

• In this Role I was a Warehouse Operative I took responsibility in taking delivery of goods and storing them, checking for damaged or missing items, moving stock by hand or with machines, packing and wrapping goods loading goods for sending, and keeping stock records.

• I was a Warehouse Operative I took responsibility in taking delivery of goods and storing them, checking for damaged or missing items, moving stock by hand or with machines, packing and wrapping goods loading goods for sending, and keeping stock records.

• In this role I was a customer service advisor on the phone. I took responsibility in answering customer phone calls whether they are placing an order making an enquiry, requesting a catalogue, or processing refunds and exchanges. My main Aim was to provide our customers with the very highest standard of service.

• In this role I was in charge of Handling paperwork and managing filing systems. Using electronic filing systems and office software, including email, spreadsheets and databases to store documents. Ensuring adequate staff levels to cover for absences and peaks in workload. Writing letters and corresponding with service users and other professionals involved in the package of care. Managing incoming telephone calls in a professional and confidential manner.

• In this role I was a customer advisor on the phone. I took responsibility in answering customer phone calls whether it be for complaints, orders, payments, store service enquires or just a basic enquiry. During this period, I developed a lot of confidence and my time management skills got better and I also grew more confidence than I had before and also I was able to keep everything confidential as I was taking a lot of details over the phone. This helped my communicational skills as I was talking to people phone for 8/10 hours of the day.

• In this role I took responsibility in meeting customers and selling them products which my company provided. As a sales representative I had to make appointments to meet new customers and existing. Which helped me managed my time more I also had to make presentations to promote new products. A lot of my job involved agreeing sales, prices, contracts and payments. During this period of work I developed excellent listening and verbal communication skills. This job helped me to have the ability to work on my own initiative as well as part of a team.