Tassiane Porto de Souza Weber
London,United Kingdom
Summary
Emerging aesthetician eager to build client base with superior quality services. Comfortable in appoint-driven environments with commitment to client satisfaction. Offers high-level physical endurance and attention to detail to manage high-volume appointments.
Experienced massage therapist using developed skills in various treatment techniques for professional, personalised client care. Builds excellent customer rapport through compassionate, attentive communication. Specialises in aesthetic procedures.
Talented professional focused on enhancing beauty with modern and creative techniques. Dedicated to client satisfaction and always looking for new approaches.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Esthetician and cosmetologist
Estética Di Campos
Porto Alegre - Brazil
2010.12 - 2014.07
- Stayed abreast of industry trends and innovative treatments to offer new services.
- Performed facial, body and add-on treatments in alignment with salon offerings.
- Monitored treatment suite inventory and reported ordering needs.
- Promoted salon services and brand ethos on social media to increase engagement.
- Worked with individual clients to assess needs and develop catered treatments.
- Offered diverse waxing services and add-on skincare treatments to promote client skincare goals.
- Assisted with laundry and spa cleaning to maintain supply availability.
- Prepared treatment rooms with required equipment and products to maintain seamless workflow.
- Discovered guest needs and made appropriate treatment and product recommendations.
- Advised clients on suitable treatments and skincare products offered.
- Maintained proper licensing and certifications as required by regulatory agencies.
- Built strong and loyal client base with consistently positive feedback and word-of-mouth referrals.
- Delivered five-star personalised client service, leading with professionalism and industry knowledge.
- Maintained clean and safe salon environments, ensuring consistent compliance with COSSH regulations.
- Shampooed, conditioned and treated hair using salon-exclusive products, promoting increased retail sales.
- Managed appointments and schedules to smooth workflow.
- Pre-booked returning client appointments to foster continued loyalty.
- Registered new clients and updated information of existing clients on logbook.
- Purchased supplies to maintain full stock and inventory.
- Registered and updated client information on database to maintain accuracy.
- Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
- Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
- Identified massaged preferences and determined pressure points needed for clients.
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Included aromatherapy with essential oils to promote wellness and reduce side effects of various ailments.
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
- Customised massage techniques for each patient's needs and goals.
- Delivered prenatal massage to women in later stages of pregnancy for prevention and treatment of pregnancy pain, stress and retained fluid.
- Monitored and recorded patients' progress for future evaluation.
- Discussed medical conditions and physical well-being with clients to suggest appropriate therapies and treatments.
- Followed agreed protocols and guidelines to uphold integrity of healthcare practice.
- Dealt with emergencies calmly and professionally.
- Empathised with patients and their limitations to reinforce self-esteem and independence.
- Cooperated with multidisciplinary health teams to provide best patient care.
- Performed electrical modality treatments and ultrasound using specialised equipment.
- Listened actively to patients to understand pain points and provide appropriate solutions.
Commercial Assistant
Luma Cor Industria de Tintas
Novo Hamburgo - Brazil
2008.03 - 2009.12
- Issued and tracked subcontract agreements to inform parties of project responsibilities.
- Established professional relationships with suppliers, customers and colleagues to build trust and reliability.
- Prepared materials for meetings and recorded and distributed minutes to designated recipients.
- Responded to queries and escalated complaints to management.
- Created, edited and forwarded spreadsheets and documents.
- Oversaw internal and external correspondence for management to streamline workflow.
- Collaborated with accountant to maintain accurate account records.
- Copied, scanned and faxed documents to designated recipients.
- Kept office tidy and organised to support cleanliness for department.
- Processed orders and recorded transactions accurately.
- Grew repeat customer spending through regular updates on new products and services.
- Achieved monthly sales and performance KPIs for improved team success.
- Provided clear, accurate quotes and estimates to prospective clients.
- Detailed and demonstrated products' characteristics and functions.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Tracked customer satisfaction rates and resolved reported complaints.
- Kept clear, detailed customer records to maximise future sales opportunities.
Sales Associate
PNP Componetes Eletronicos
Novo Hamburgo - Brazil
2007.01 - 2008.02
- Developed appropriate resources to meet needs of diverse audiences.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers to drive sales and deliver top-quality experiences.
- Completed duties to deliver on targets with accuracy and efficiency.
- Reviewed customer history to recommend appropriate products and services.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Resolved customer complaints and answered queries about store products.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Scanned products quickly, memorising codes and prices for unmarked products.
Education
SVQ Level 4 - Aesthetics and Cosmetics
Universidade Luterana Do Brasil
Canoas - Rio Grande do Sul 2006.02 - 2012.12
Skills
- Cosmetology principles
- Braiding and weaving
- Google and social media advertising
- Manicures and pedicures
- Electrolysis
- Appointments management
- Body waxing
- Eyelash extensions
- Massage techniques
- Therapeutic massage techniques
- Relaxing massage
- Lymphatic drainage
- Stress relief techniques
- Aromatherapy
- Face and body therapies
- Ultrasound machines
- Personal care
Languages
English
Upper intermediate
Portuguese
Native
Timeline
Esthetician and cosmetologist
Estética Di Campos
2010.12 - 2014.07
Commercial Assistant
Luma Cor Industria de Tintas
2008.03 - 2009.12
Sales Associate
PNP Componetes Eletronicos
2007.01 - 2008.02
SVQ Level 4 - Aesthetics and Cosmetics
Universidade Luterana Do Brasil
2006.02 - 2012.12