Tasnim Firdaus
Birmingham,England
Summary
I Support teams by responding to changing tasks with patience, communication and a calm approach. I also contribute to workplace success through reliability, cooperation and a strong commitment to helping others. Experienced in delivering exceptional customer service and maintaining a clean, organised sales floor. I acquire strong communication skills with a knack for building support with customers and colleagues. I am also a quick learner, with a positive attitude, always ready to tackle new challenges with enthusiasm and confidence.
Overview
1
1
Language
1
1
year of professional experience
Work History
retails assistant
beauty shop
Birmingham, England
06.2025 - 02.2026
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Replenished items and organised displays to keep stock looking professional.
- Organised shelves to ensure products were easily accessible for customers., clean and organised through visual merchandising.
work experience
The wisdom academy
06.2025 - 07.2025
- Supported staff to improve learning environment through resource provision and training.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
GCSEs - Alevels
Aston Manor Academy
Birmingham01-2026
Skills
- Customer service
- Face-to-face selling
- Complaint handling
- Visual merchandising
- Stock replenishment
- Cash register operation
- Cash management
- Hygiene standards
- Health and Safety regulations
- Retail industry understanding
- Superb time management
- Team support
- Communication excellence
- Confident communicator
- Resilient under pressure
- Patience and empathy
Languages
English
Advanced
C1
Interests
I do enjoy working with others and making new friends, completing different tasks according to my interest, I enjoy reading historical nonfiction, organising local clubs and to write, I enjoy tidying and cleaning my belongings
Timeline
retails assistant
beauty shop
06.2025 - 02.2026
work experience
The wisdom academy
06.2025 - 07.2025
GCSEs - Alevels
Aston Manor Academy