Tasnia Begum
Corby,UK
Summary
Motivated and customer-focused professional with over 12 months of telephone-based service experience, delivering empathetic and effective support to a wide range of customers. Skilled in resolving billing enquiries, addressing service faults, and retaining business through clear, confident communication. Adaptable, detail-oriented, and committed to ensuring high levels of customer satisfaction and loyalty.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Sales Administrator
RS Component
Corby, UK
04.2020 - 11.2024
- Delivered outstanding administrative support for smooth sales operations.
- Processed over 130–150 customer orders daily with 99% accuracy using SAP and Salesforce
- Collaborated with cross-market teams to address and resolve service issues
- Used Microsoft Excel for data processing, report generation, and analysis
- Maintained effective communication between sales and support departments
- Assisted with amendments, cancellations, and invoicing issues, improving customer experience
Customer Service Representative
B/S/H Home
Corby, UK
01.2019 - 04.2020
- Delivered customer support across multiple channels, achieving a 95% customer satisfaction rate
- Provided tailored product recommendations, contributing to a 10% upsell increase
- Built strong relationships with customers while resolving product and order issues
- Managed inbound call volumes and followed up to ensure first-contact resolution
- Handled customer service tools, CRM systems, and email support efficiently
Business Administrator
Lakeside Surgery
Corby, UK
01.2017 - 12.2018
- Opened incoming mail, scanned and digitised documents, and distributed them to the appropriate departments to ensure seamless communication and workflow.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Managed appointment scheduling and patient communication
- Supported admin compliance with GDPR and internal procedures
- Maintained and updated patient records using clinical software
- Handled sensitive data and provided reception and administrative support
Education
GCSEs - English, Math, Media, Science, Business Enterprise, ICT
Brooke Weston Academy
Corby, Northamptonshire 09.2011 - 07.2016
Skills
- Strong organisational and multitasking abilities
- Excellent verbal and written communication
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Skilled in GDPR compliance
- Effective time management and attention to detail
- Strong problem-solving and conflict-resolution skills
- Customer retention and satisfaction expertise
- Confident in product knowledge and service promotion
- Adaptable and professional under pressure
References
References available upon request.
Timeline
Sales Administrator
RS Component
04.2020 - 11.2024
Customer Service Representative
B/S/H Home
01.2019 - 04.2020
Business Administrator
Lakeside Surgery
01.2017 - 12.2018
GCSEs - English, Math, Media, Science, Business Enterprise, ICT
Brooke Weston Academy
09.2011 - 07.2016
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