Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Tashneen Bin Syafrudin

Tashneen Bin Syafrudin

Klang

Summary

Experienced professional with focus on team leadership and customer service. Adept at managing daily operations, resolving issues, and ensuring smooth workflow. Strong communication skills and ability to motivate staff, driving productivity and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Wedrink Teluk Pulai
Klang, Selangor
04.2025 - Current
  • Monitored staff performance and developed improvement plans.
  • Trained new employees on company policies, customer service excellence, and sales techniques.
  • Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
  • Oversaw daily operations, including opening and closing procedures, to maintain store standards.
  • Facilitated communication between staff and senior management, acting as a point of contact.

Supervisor Ayam Penyet AP Aeon Big Klang

Ayam Penyet AP
Klang, Selangor
06.2023 - 08.2025
  • Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
  • Maintained high standards of cleanliness and organisation in the workplace.
  • Monitored inventory levels, ordering stock as needed to prevent shortages.
  • Fostered a positive working environment, encouraging teamwork and collaboration.
  • Led staff training sessions on customer service excellence, enhancing team skills and knowledge.

Contractor Assistant

FS solutions
Klang, Selangor
01.2022 - 05.2023
  • Loaded and unloaded equipment, tools and materials from vehicles.
  • Assisted carpenters, machine operators and skilled crew members with workloads.
  • Conducted site inspections to discern risk and hazardous environment, performing safety and security measures.
  • Collaborated with property owners and tenants to address needs and requirements, applying best practices for projects.
  • Operated machinery in full compliance with workplace safety standards, coordinating with team members to minimise risks.

Education

Sijil Pelajaran Malaysia

Sek Men Telok Gadong Klang
2020

Skills

  • Staff training
  • Customer service
  • Conflict resolution
  • Inventory management
  • Sales techniques
  • Excellent communication

Languages

English
Intermediate
B1
Malay
Proficient
C2

Timeline

Assistant Manager

Wedrink Teluk Pulai
04.2025 - Current

Supervisor Ayam Penyet AP Aeon Big Klang

Ayam Penyet AP
06.2023 - 08.2025

Contractor Assistant

FS solutions
01.2022 - 05.2023

Sijil Pelajaran Malaysia

Sek Men Telok Gadong Klang
Tashneen Bin Syafrudin