Tasha Hitch

During my 3+ years at Clear Safety I have progressed through from an Audit Administrator, Fire Planning and Support Team Member, Compliance Officer, to currently being a Senior Compliance Officer. Utilising the skills I have learnt and transferring them across all areas of the business to continually progress my learning and development I am able to support in all areas with Clients and Contractors as well as Colleagues. My main roles include:

• Working as a consultant for NHG and other Housing associations (Stonewater, MTVH, TDC) to assess works completed by contractors, this includes –
• Fire safety
• Heating and Hot Water
• KPI analysis and Contract Meetings
• Developing internal and external systems, bespoke IT systems and processes within compliance databases to enhance service delivery and performance.
• Maintained open lines of communication between departments regarding compliance issues, fostering a collaborative approach towards resolution.
• Improved transparency in operations through meticulous documentation of compliance procedures.
• Collaborated with senior management to develop strategic plans addressing compliance issues.

• Delivered high standards of customer service by efficiently handling bar tasks.
• Provided detailed product knowledge, resulting in increased sales.
• Worked in a fast-paced setting to meet all service demands.
• Assisted in stock control and inventory management for smooth bar operations.
• Implemented promotional activities increasing awareness about special deals available at the bar.
• I cross trained in the kitchen, potwash, desserts, starters, mains and plating food as well as working in the adjoining Premier Inn Reception and Housekeeping.

• Being the first point of contact for customers front of house providing excellent customer service to all guests, arranging table settings and ensuring the dining area was ready at all times.
• Taking orders and serving on the bar as well as completing food service alongside continual communication with the kitchen.
• I worked in the kitchen from pot wash, desserts and also to starters, mains and plating food.
• I cross trained so I could assist the team in the adjoined Premier Inn, working on reception and assisting the housekeepers.

• Working with children from the age of 3 months – 4 years.
• I had 15 key children to care for and ensure specific learning and development plans were in place as per the EYFS, as well as also being there for all of the children in the Pre-School room.
• Working closely with the children to know them individually, planning, supporting and documenting their learning.
• Working with children who had special educational needs and ensuring every child felt included and encouraged.
• Participating in interactive play to support learning and development.
• Cultivated positive relationships with parents and carers; kept them informed about their child's achievements and areas for improvement.
• Seeing this learning and enjoyment with all of the children was the most fulfilling part of my role.
• During my time here I gained my Level 3 Childcare apprenticeship and completed various training courses with Kent County Council including Paediatric First Aid, Child Protection Training and Observation Assessment and Planning.

• I started working at Frankie and Benny’s cleaning and re-laying the tables, working alongside the host to ensure we remained on time.
• I was promoted to the bar and then waitressing, this allowed me to further develop my customer service skills at a high level, handling complaints and ensuring customers left satisfied.
• Working as a team to ensure the entire restaurant is running in tandem with the kitchen whilst also working independently in my own section of the restaurant.

• Silver service waitressing for weddings and formal dinners.
• Preparing tables and reception rooms for events whilst ensuring a high level of service was received at all times.
• This was an agency role that I completed alongside other part time jobs and education.

• This was my first job alongside school and enabled me to gain communication skills with customers, till usage and money handling.
• Whilst working here I also gained my food hygiene qualification enabling me to prepare and cook food.