Dynamic Bar and Restaurant manager skilled in liaising between FOH and BOH teams to support patron satisfaction. Allocates resources and coordinates workflow for optimal productivity and memorable hospitality experience.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Bar/Restaurant Manager
The Royal Oak
Cogenhoe, Northamptonshire
01.2018 - Current
Enforced sanitation standards to maintain compliant bar and restaurant operations.
Coordinated employee schedules based on shift demands and employee availability.
Led team to deliver outstanding hospitality operations.
Reviewed sales reports to assist with budget management and forecasting.
Collaborated with bartenders to draft and implement promotional drinks and seasonal offerings.
Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Promoted menus and events on company social media accounts.
Ordered beverage and equipment stock by analysing sales and customer trends.
Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Monitored bar needs and delegated tasks to reduce patron wait times.
Monitored inventory and enforced proper rotation and storage requirements.
Planned staffing levels based on evolving service demands.
Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
Education
GCSEs - GCSEs
Northampton School for Girls
Northampton
09.2012 - 06.2017
BTEC - Dispute solving in Civil Law
Derby College
Derby
09.2019 - 06.2020
Skills
Safe food handling
Excellent customer service
Ability to liaise and communicate with individuals whilst being mindful of neurodiversity and people's beliefs and backgrounds
I am trustworthy and honesty
I have excellent time management and have played a key role in organising rotas and staffing levels
I have manged a small team, and supported with the day to day running of a successful family owned business
I would describe myself as being compassionate, professional with a warm and friendly manner
I have personal experience of neurodiversity and understand the importance of being inclusive
I am logical, methodical and enjoy learning
I have excellent numeracy and literacy skills
I am a team player and can work on my own initiative
I have liaised with various individuals both in a professional capacity and in an informal situations
I am a good negotiator due to managing volatile situations and incidents, that have arose during my employment
I have good computer skills and I am a quick learner