TARUNKUMAR PATEL
London,Middlesex
Summary
Accomplished professional with expertise in event planning and venue maintenance supervision, demonstrating proficiency in the Microsoft Office suite. Adept at scheduling efficiency and quality assurance, ensuring seamless operations and high standards. Skilled in complaint resolution and basic accountancy, contributing to effective staff training and development. Committed to leveraging skills for organisational growth and excellence.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Duty manager
Best Western Whitehouse Hotel
Watford, Hertfordshire
02.2023 - Current
- Delivered excellent customer service through effective communication skills.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Conducted training sessions for new employees, enhancing team competence.
- Ensured customer satisfaction with prompt problem resolution.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Handled cash transactions accurately for financial integrity.
- Managed front-of-house operations to maintain a high level of service.
- Stored cash floats and delivered secure banking procedures.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Oversaw emergency procedures and administered first aid.
- Monitored health and safety measures for guaranteed compliance.
Receptionist
Best Western Plus grimsdyke Hotel
Harrow Weald, Harrow
03.2022 - 01.2023
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
Receptionist
Best Western Whitehouse Hotel
Watford, Hertfordshire
12.2019 - 03.2022
- Assisted with administrative tasks, improving overall functionality of the office.
- Handled appointment scheduling to ensure smooth daily operations.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Maintained an organised reception area for a professional business environment.
Parcel sorter
Royal Mail Delivery Office
Park Royal, Brent
10.2019 - 12.2019
- Assisted in loading and unloading trucks, facilitated timely deliveries.
- Promoted efficient operations with adherence to company guidelines.
- Loaded lorries efficiently for timely dispatch.
- Achieved improved workflow with regular maintenance of sorting machinery.
Education
Diploma of Higher Education - SSC
M S High School
Halol / India 06.2005 - 03.2006
Certificate of Higher Education - Science
M&V High Schol
Halol / India 06.2006 - 03.2008
Bachelor of Science - Mechanical
GEC Modasa
Modasa / India 07.2008 - 06.2012
Master of Business Administration - iMBA
BPP University
City of London 09.2019 - 06.2021
Skills
- Microsoft office suite proficiency
- Event planning expertise
- Venue maintenance supervision
- Scheduling efficiency
- Quality assurance knowhow
- Complaint resolution proficiency
- Basic accountancy
- Staff training
Certification
Food Safety Level 2
Skill base first aid certificate
Languages
English
Fluent
Hindi
Native
Gujarati
Native
References
References available upon request.
Timeline
Duty manager
Best Western Whitehouse Hotel
02.2023 - Current
Receptionist
Best Western Plus grimsdyke Hotel
03.2022 - 01.2023
Receptionist
Best Western Whitehouse Hotel
12.2019 - 03.2022
Parcel sorter
Royal Mail Delivery Office
10.2019 - 12.2019
Master of Business Administration - iMBA
BPP University
09.2019 - 06.2021
Bachelor of Science - Mechanical
GEC Modasa
07.2008 - 06.2012
Certificate of Higher Education - Science
M&V High Schol
06.2006 - 03.2008
Diploma of Higher Education - SSC
M S High School
06.2005 - 03.2006
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