TARUNA ARORA
SONNING
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Business development manager
7 Star Ltd
Hayes Middlesex
05.2011 - Current
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Identified opportunities to drive business growth, diversification and expansion.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Developed marketing plans to support department strategies.
- Analysed sales reports to identify trends and update strategies.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Consistently exceeded revenue targets through new account development.
- Supported front-line sales teams with well-coordinated administrative operations.
- Introduced new technologies into team workflows to boost output efficiency and accuracy.
Sr Customer Service Executive
HCL Technologies Ltd
New Delhi
11.2009 - 03.2011
- Customers in this industry recognize my reputation and expertise, choosing to adjust their displays on Shopfloor based on my recommendations.
- Trained, coached and mentored over 100 over the years in Customer Service Associates to consistently meet and exceed targeted department KPIs.
- Handled customer complaints & queries within strict time frame targets.
- Customers in this industry recognize my reputation and expertise, choosing to adjust their displays on Shop floor based on my recommendations.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Overcame customer objections by troubleshooting issues to determine suitable solutions.
- Improved company processes by analyzing customer feedback and service trends.
- Shared informational brochures and details about policies to help guests make decisions.
Education
Bachelor of Arts - Arts
University of Delhi
India 03.2003 - 03.2006
Masters of Business Administration - Marketing Management
National Institute Of Business Management
India 10.2013 - 11.2014
Skills
- Relationship management
- Training and mentoring
- Sales leadership
- Performance goals
- Networking ability
- Marketing expertise
- Brand building
- Excel proficiency
- Brand positioning
- Cost management
- Just In Time stock control
Languages
English, Hindi, Punjabi
Fluent
Timeline
Masters of Business Administration - Marketing Management
National Institute Of Business Management
10.2013 - 11.2014
Business development manager
7 Star Ltd
05.2011 - Current
Sr Customer Service Executive
HCL Technologies Ltd
11.2009 - 03.2011
Bachelor of Arts - Arts
University of Delhi
03.2003 - 03.2006
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